Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Apparently is impeccable .. Order according to the description!
Very nice carbon stem and good quality. Excluding the red Color screws as these are my own. Thanks so much store, will support your store in future.
Bridge consistent with the description. Agrees to length and angle. Weight adekwatna for aluminium structure (not really know what exactly is made of carbon fiber). Zamontowałem for bicycle and all-match.
A month to get here but everything is in order
The product arrived very quickly, with 25 days. Is the third product brand I buy. Now is to install and test.
Perfect and weight content
Everything looks good! It came quickly, all the way tracked! I recommend this store! Not the first time I take the products of this store!
good
Excellent good quality
Excellent, super fast shipping
Good..thanks
Store note 10… Already realized some shopping, always fast shipping and quality My bikes always used EC90, never had problems Recommend products and the store
good and fast
Fine stem fits well on my bike. I have the 90mm version taken
Very nice handlebar attachment aesthetically and very robust. I'm going to try it right away on my bike along with the carbon handlebars ordered together.
Is super, very fast delivery.
Recieved after 10 days to west coast of US.
Super
Excellent was beautiful on the bike
Well packaged and arrived quickly. Exactly as described. Aluminum bonded to carbon fiber looks really well made. Once I assembled on my bike I tested for stiffness and found it similar to the all aluminum stem I replaced, but with a better look. Thank you
100% recommended
This is really just aluminum with carbon fiber wrapped around it, but hey it's not bad
Very good quality. Very fast service Excellent
Package came in perfect condition, I’m very satisfied with these products. Would definitely recommend to others who want to buy.
14 days to my house. Well packed by store.