Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, product arrives in less than two weeks in Chile, as described, lightweight and looks durable, well finished, comes with garmin, wahoo, bryton adapters, lower support for camera and flashlight. Great comontod of this brand
High quality and fast shipping. Perfect for Mounting my Fenix 6 on the road bike.
Great Mount! It looks very beautiful and stylish. I really liked it
Really good quality items. I purchased 2 for my Nikes and glad that I did.
The product is good and looks solid. The only thing to consider is that it comes with 4mm bolts, which might not be compatible with your bike. I had to get a pair of 5mm bolts
This mount is highly recommended and what is great even though took 7 weeks shipments. If you are not in a hurry to get it, then good vale of buying.
Well-received. Shipping a week or so be setted Garmin in just four. Cellphone embroidered considered to be used that owned almost as high. Solid and finishes.
Fits perfectly. Am super satisfied. Highly recommended.
Light power supply Okey
very good quality!!
Lovely high quality stand. Now it's only left to prove how the Garmin fits
Product received as advertised. Overall quality is extremely well-made as compared to many others. No sharp edges, precision-cut and good materials! Highly recommended.
I am very happy with the product, it has arrived quickly. I 've opened it and the materials seem pretty good quality. I 've already ridden it on the bike and tested it and all right. Installed with garming 1000 and with a light.
Robust and well-crafted material! Top quality! Worth every penny!
Acabamento muito bom, muito leve, recomendo.
all good except the plastics adaptor. role after several.bimpy rides. the carbon mount is super string and stiff... no issue.... just the plastic adaptor need to be better quality
Quality is good. Pre-install's length is a bit short seemed to four. Buy the installation of size tops with before you.
Very good quality, good finishes and with many accessories, it looks tough. Very happy with the purchase. Fast shipping and very good store
가격과 품질 만족합니다. 다만 볼트가 조금만 길었으면 좋을 것 같습니다. 아직 설치는 안했으나 상단쪽에 설치시 스마트폰과 간섭이 생길 것 같네요. 하단에 블랙박스 설치 예정.
Commodity Okey
good
Very good quality product
The quality and finish of the material is fantastic. The look is outstanding and the accessories delivered with are really usefull.
ottimo
Top quality product