Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery fast 16 days. Packed in simple package. Double impression of quality. The shoulder strap is not processed the ends. it will have to be soldered so as not to dissolve. The Upper elastic band is simply tied to the knot. there is no plastic lock lock. It feels like some kind of not improving the goods. In the rest, I liked everything. Side pockets are unfastened and inside the long compartments of the side of the wheels are rolled. The material is moisture-resistant. below the bag is a pocket for a raincoat on an elastic band.
A capacious thing, but the side pockets hang out, there are no fasteners to the side of the trunk, and these pockets seem a little flimsy, it remains only to check it it the bottom is not enough rigidity .
Hello! the order is delivered safely! corresponds to the description 100%!!! The bag is quality and very functional! handles, seams and accessories are made perfectly! thank you and success to the store! !! Delivery of 10 days to Ulyanovsk. I recommend this bag for 100%! After installation on the bike I will add a review.
Okey
Smallish trunk bag, well made, and well packaged for delivery.
Great product
Good bag, 6 days delivery.
In Krasnodar territory came in 16 days. In appearance is excellent, in the kit there is a cover from the rain, side pockets from the inside are waterproof judging by the material. I did not try it, I'm waiting for the trunk. The store is excellent, the shipment and delivery is fast.
As in description, the materials from which it is made seem to be of quality. The package arrived in Timisoara Romania in 64 days. I recommend the product. The store also needs to improve his delivery speed.
Delivery to Petersburg quickly, although with 2 times. For the first time, IML has shown miracles of folly. The bag itself corresponds to the description, roomy. There are opening side pockets by type of shorts. I liked that there is a built-in raincover. On the trunk fit perfectly
A decent bag for your money, there is even a cheholchik from the rain. Took for short trips around the city and short trips near the city. It went from Russia longer than the parcel from China, sent at about the same time, for this thanks to IML (just at this time they had a large-scale crash). And so everyone is happy
Great bag. Good performance. All locks work. Recommend. Order 23.04 shipping 12.05
The bag is good, the Velcro is really weak and sewn not at the very beginning because of this it is difficult through the loops in the trunk to put the straps. In general, a very good bag, under the bottom there is a pocket with a bag that type protects against rain. There is a belt but when you hang on your shoulder, it turns around the fasteners because of the understated center of gravity. It costs 700 rubles. But because I did not find here in the city. It's been 12 days.
Think too quickly received it
very good product !! hope it is as sturdy over time as it looks ....
The bag is cool. Very comfortable and roomy. Side pockets, if necessary, are transformed into very large compartments. Without the trunk to the bike, it will be difficult to make it.
Delivery to Kiev 20 days. Perfectly suited for the bike. There is a cover from the rain. The top cover is conveniently opened. From the bottom of the catch-Velcro attach the bag to the trunk. Everything is thought out, everything is fine. Recommend.
The bag came very quickly. In Ekaterinburg days for 7. sewn qualitatively. Threads do not stick out, seams are not curves. The bag is soft, during transportation it crumpled. Stuffed with towels, for a day the form recovered. On the trunk sits well. Pants do not have fasteners, which can be drawn to the fasteners of the trunk to avoid getting into the spokes. Solved by trunk design
Sewn normally. The drawback is the bag is high and if things are not stuffed in the direction. There is still not enough Velcro on the seatpost. As an option, you can tie a rope to the seat through the ear of the shoulder strap. The raincoat is stupid, it is suitable only for a fully padded bag. For a broken bag is great.
Got the bag. Everything corresponds to the description. I reached Rostov-on-Don in four days. Thanks for the fast delivery.
Quality goods. fast delivery.
The bag is good, took a small one. For trips to work is what you need. All that I used to carry in a backpack on my back, now moved into this bag. The Cape for great, a bag with documents, a container with food, a spare, a pump, a place was enough for everything, without even unfastening the bucket. He put the raincoat in his bottle pocket, and put a piece of orgalite in his seat, so that it would be a harder bottom. Of the minuses, on the third day one runner of the main pocket broke down. And the fastening of the bag to the trunk is not perfect, on Velcro, if you often take the bag and take it with you, it is not convenient to attach back, the wing and the Overall satisfied.
Very good quality.
contente de mon achat. Je recommande ce vendeur. envoie rapide
The bag came quickly. Quality is normal. Seems to be holding tight on the trunk. Let's test!