Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
contente de mon achat. Je recommande ce vendeur. envoie rapide
Compared to the opinions put on seams and others. This product complies with no worries, good finish. To see in time and use.
Very nice product! Good quality for this price. Fast shipment. Everything was OK. Seller and product recommended!
Good
Thanks to you fast delivery as on the picture impeccable
сумка супер-то что надо для поездок на природу
Nice bag.
Goed product. snelle levering.
Okey
Great product
Good bag, 6 days delivery.
Delivery to Petersburg quickly, although with 2 times. For the first time, IML has shown miracles of folly. The bag itself corresponds to the description, roomy. There are opening side pockets by type of shorts. I liked that there is a built-in raincover. On the trunk fit perfectly
Great bag. Good performance. All locks work. Recommend. Order 23.04 shipping 12.05
The bag is good, the Velcro is really weak and sewn not at the very beginning because of this it is difficult through the loops in the trunk to put the straps. In general, a very good bag, under the bottom there is a pocket with a bag that type protects against rain. There is a belt but when you hang on your shoulder, it turns around the fasteners because of the understated center of gravity. It costs 700 rubles. But because I did not find here in the city. It's been 12 days.
The bag is cool. Very comfortable and roomy. Side pockets, if necessary, are transformed into very large compartments. Without the trunk to the bike, it will be difficult to make it.
The bag came very quickly. In Ekaterinburg days for 7. sewn qualitatively. Threads do not stick out, seams are not curves. The bag is soft, during transportation it crumpled. Stuffed with towels, for a day the form recovered. On the trunk sits well. Pants do not have fasteners, which can be drawn to the fasteners of the trunk to avoid getting into the spokes. Solved by trunk design
Got the bag. Everything corresponds to the description. I reached Rostov-on-Don in four days. Thanks for the fast delivery.
I recommend everything well with the water leg
Perfect. Top store
Bag fire. Pants are really small for travel more than three days))) but in general for a light picnic or roll to the sea norms! Delivery to the apartment, nice!
Quality compact bike bag. Thank you for the fast delivery!
A little heavier but durable to glittered four.
Received today 10.08.21 ahead of schedule. It is equal to the description. I like it very much. Now to know if the fasteners are resistant and the material.
Это похоже самое крутое приобретение для велосипеда. Достаточно вместительная и в тоже время компактная, когда собрана. Сделано качественно, смущает только внутренний материал, шелестит как бумага, но вроде прочный. Посмотрим как будет в использовании. Пришло, кстати за 8 дней в Новосибирск. За это время даже с российских складов не всегда доходит, а тут из Китая. Зачёт
O.k.