Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item received in good condition, Thanks! The product appears to be made from a good concept and generous display. The instructions in English could be improved. Thanks!
The goods are delivered quickly, packed perfectly. The goods are working. I recommend the store I recommend the store I recommend the store I recommend the seller. The product was delivered quickly, packed perfectly.
All as in the description of the store. Fast delivery from Russia. There is an instruction for Russian.
Fast delivery, everything works
Delivery is very fast to the store Pyaterochka. From the computer itself mixed feelings. Installed it for a very long time. The distance on the wheel between the magnets should be 5mm, which is quite difficult to implement. In this connection, I had to fix the magnets as close to the sleeve as possible from the disc brake. With the settings, too, for a very long time. Because of this, I'm not sure exactly the definition of the indicators. The interface itself did not enter either. In short, my estimate is 3 out of 5. probably corresponds to its price.
Ordered 06.03. Got 06.09. Novokuznetsk, delivered by The Courier, great. I'll put it off and while I'm happy. There is instruction in Russian language.
До Екатеринбурга 5 дней соответствует описанию.Продавца рекомендую , буду проверять.
Is working
Delivered quickly! Quality and functions are expected! It's okay!
До Сасово Рязанской обл за 4 дня, 5post рулит. Всё как в описании. Заказал без батарейки, пришла с батарейкой, гуд. Интерфейс интуитивно понятен, даже без инструкции. Поездием, потестим. Дополню.
Отличная штука. Батареек в комплекте нет. Подходят из ИКЕИ (см. фото). Инструкция на русском есть, всё понятно. Магнит выставляйте ближе к втулке, там самое минимальное расстояние до спицы, тогда будет считываться.
The device arrived without battery
super! thanks
The thing is cool, it became much more interesting to ride
Delivered to Odessa for a month. Instruction for Russian. There are many functions.
До Иркутска 9 дней из Москвы. Качество отличное, работает. Заказывал без батарейка, пришло с ней. Инструкция на русском. Стяжек 6 шт.
Super fast shipping! I ordered without a battery but came with a battery for which many thanks to the store! All super excellent BC, installed no problem diameter 29 wheels 2233mm with GPs compared everything clearly error less than a kilometer, I recommend the seller! Delivery by courier is very convenient!
The computer is working, everything corresponds to the description. Very fast delivery.
Thank You!
Very good, easy to assemble.
Works well ordered the second one,
Very compact and convenient to use!
Excellent, quickly came new mail, the store is sociable, the Mount is not very strong, but I will cope with it, I recommend!
Arch shvidka delivery, paying 09.05-obimav 22.05. Aparat pratsew. I'm trying to sell my uncle.
Well, for ballet, it will go, it's late for 5 seconds, not wow. 29 wheel diameter. It is not clear what it shows, so there is and okay for a week in the Nizhny Novgorod region.