Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came very quickly!!!! Quality is excellent. Everything is like in the description! Thank you store!
The order came in time but the grater is broken. The packaging was weak. The money was not returned.
Delivery within 2 weeks to the post office of new mail. The quality of superrr, terochka sharp, copes perfectly with its tasks. Definitely recommend
I love this peeler grater. Nice quality. Many different blades. Buy it buy it buy it. Super fast shipping and delivery
Fast shipping!
Excelente
So quickly and the description is accurate! I'm eager to use it .
Good Machine cuts clearly thanks to the store
Finally arrived. Led sensivelmte a month period lower than expected to arrive in Moçambique. Product good quality aesthetic and hard. My thanks to the store. Recommend.
I like it, I came quickly!
Looks perfect to see the use of good quality plastic.
My congratulations to the store as, the request is as the pictures and delivery within the deadline and packaged in proper condition
very good. I just wish the blades would stay in place better when using then.
pjaustyklė lengva, guminės kojytės nesilaiko. kaip pjausto dar nebandžiau. supakuota gerai.
good
Padrisimo arrived fast, very well packed looks very tough
Very good
Average shipping time, product as described!
מאוד מאוד❤️ ממליצה בחום איכותי מאוד
Not used yet but seems good, thank you!
The parcel came quickly. All as in the description. She ordered her wife in delight. To the store 5 and luck in biznas
just like the picture. well packed. it does the job, although not as easy as I thought. I tried the wavy fries on sweet potato. it is not easy to cut. on my first try, about half of them look roughly right. the white plastic part also turned orange. maybe it works better on other softer materials.
Need more information, product announcement on thickness cutting tools… Overall is a good product
Easy use, good!
All super as in description delivery fast