Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, not yet tried
Very good product • Very useful for various uses • Good quality • Arrived very early and in perfect condition in Mexico • I highly recommend the product as the store! Muy buen producto • Muy útil para diversos usos • Buena calidad • Llegó muy pronto y en perfectas condiciones a México • ¡Lo recomiendo ampliamente tanto el producto como al vendedor! I have not received the request! Please check or CHANGE the Courier Company!!! No he recibido el pedido! ¡¡¡por favor revisar o CAMBIAR la Empresa de Mensajería!!!
Great product. I Really reccomend because IT hás a great quality, shipping das really fast and store attendant das polite and helpful. I am going to buy from this store AGAIN!!! Also , the quality is exactly as described in the advertising. Thank you so much!!
Пока все супер
Nice
Free shipping really fast less משבועיים הקניה best my Mali express thanks you very much familiar product מציון and light
In principle, not a bad thing, but not for $11 of course.
Very good terochka, came quickly. The store is excellent, a lot of kitchen goods. The only thing I did not like at once in the grater was not the necessary nozzles. For potatoes, the nozzle is not necessary for me at all. 2 nozzles for carrots, need one. Instead of these attachments, I would make a large and fine grater for cheese and dragons, as in our grater. In general, the plastic is excellent, I do not know about stainless steel metal. Rubber bands on the grater fall off, although they are not needed. On the device for the hand, metal spokes stick out strongly and cling to the grater-heat the soldering iron and solder deeper... And so everything is OK.
Perfect, beautiful, wonderful, arrived very fast!
I'm happy with the purchase.
Good, but a little bends. Delivery fast
Product according to expected
I love it thank u it was well packed and fast delivery
Vet good simple grater, thinking of buying a few for family and friends.
Excellent grater with convenient nozzles.
Fast delivery, carefully Sharp
Thanks!!!
The order came very quickly!!!! Quality is excellent. Everything is like in the description! Thank you store!
The order came in time but the grater is broken. The packaging was weak. The money was not returned.
Delivery within 2 weeks to the post office of new mail. The quality of superrr, terochka sharp, copes perfectly with its tasks. Definitely recommend
I love this peeler grater. Nice quality. Many different blades. Buy it buy it buy it. Super fast shipping and delivery
Fast shipping!
Excelente
So quickly and the description is accurate! I'm eager to use it .
Good Machine cuts clearly thanks to the store