Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On Brown watches, an open section of the skin type-and it is white. A nightmare. You can't see that on white people.
Beautiful I highly recommend the store the watch is very nice view its price
nice!
Exactly the description of the article. Two months to arrive since it was ordinary. I recommend the store
All as in the picture
satisfied
Muu quickly order before time and very well delivered
It is beautiful and perfectly fits the size of the wrist
It's a very nice watch, it doesn't come with battery. My girlfriend loved it.
The parcel went about a month, mom really liked it
The goods came a month after the end of the waiting time. The money was returned. The goods are good.
great experience
Very cute, also comes with the batteries inside!
I love it, well finished, thanks to the store 10 stars.
Que aun no llega estoy en la espera
looks good
I loved it! The watch is just like the photo, the material it is made of is very good material. By the way, I arrive a month earlier thank you!
satisfait
Very nice, just like the picture!
The clock went very long. To the bracelets there are no complaints, very beautiful, firmly hold on the hand, there are two buttons for adjusting the size. I ordered three hours for gifts. Some came with an off clock mechanism, after turning on they earned as expected, the second with the included mechanism and probably worked all the way to Moscow, and the third ones do not work. Perhaps I should change the battery, but I'm now dealing with it. For this I put less stars.
Same as it is in advertising
It looked different but for the price I'm satisfied, I arrive in 6 weeks
It's a Very Good Product.. High Quality Leather watch... All Good.. Hats off Aliexpress....
didn't work sent video proof to store that said they would send me another and didn't.
Very nice, well packaged, they all bring pile. Very satisfied