Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Super
Works, looks as described.
The watch is excellent small such as I wanted to look like gold will come on a thin wrist work well came quickly definitely recommend
The watch is very beautiful. For this money look very decent. Packed well. It should be noted that the length of the watch is 20 cm. On a full hand can not buckle.
nice
Excellent.
The watch is exactly as pictured, is beautiful!
<2en> very nice, the quality is good according to the price, bought two, the cargo took 22 days, paid 19 customs.
The watch is super small and Akkarat, very cute, look strict. On a thin hand the most it! The delivery was free, came in 2 weeks, which was very pleased. The order is very satisfied.
Very beautiful, elegant watch on a thin hand. Look awesome. Recommend
Maybe it seems to me, but I think they're a little less than in the photo, I have very small pens. Stitched the strap well, the mounts are not flimsy, tickle loudly, the paint is possible with time will wipe .. It's unpleasant that the Mount and the watch itself are of different shades, the watch color is gold, the Mount is just iron colors Customize * Press the watch button have been turned on to customize, need take out the button and twist so much, how much is required. Then you clip again and everything should work (wrote for those who first buy such a watch, not everyone knows this)
The watch is neat, on a thin handle.
Dazzling exactly as the picture
Loved, delicate model that combines with all, very hard to find in Brazil.
O-o-very beautiful watches, easy to use, neat, quality. Small, elegant mechanism. The store quickly sent the order, everything is fine.))
Arrived super fast! Less than a month! I am very happy and satisfied. They are beautiful!! Will buy again.
recommend! the belt a little too short, but other than that, nice and comfortable :)
just received the clock. very cute and as it looks in the pictures.
Pedí este reloj en junio y 2 meses después llegaron a México, fue a través del envío estándar de Aliexpress por correos mexicanos. Pero bien empaquetado y todo en orden, son tal cual la imagen, la verdad muy bonitos me super encantaron, volveré a pedir pero a través de la entrega compartida. Recomiendo, ya viene la batería incluida y funcionan a la perfección.
Fits perfectly. this watch works. it has cute rose-gold rhinestones on the hour numbers.
These watches are lovely, I have a black one too, they look great. For the price the quality is really nice, they look much more expensive than they are. This is the best thing I have bought on AliExpress, I am very pleased with my watch. It is just the right size if you have a small wrist, the watch face is small and the strap is just the right length for me. Love it. Great store too, very good communication and they packed the watch well so it did not get damaged. Thank you for that. 5 stars all round
Miniature watches, without marriage. beautiful. thanks for the goods!