Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
сумка отличная, брал самую дорогую,с обоих сторон по бокам жесткий пластик, молнии воду конструктивно не пропустят. под телефон верхняя сумка очень большого размера, samsung galaxi note8 в бампере входит с огромным запасом))), силикон позволяет управлять телефоном снаружи. немного скособочивается верхняя сумка при поездках. липучки ее крепят намертво сумка не упадет при поедке.
Great thing. Convenient and practical.
Excellent product. Exactly as described. Cycled yesterday in the rain for 3.5 hours in Scotland and can confirm it is waterproof! Easy to attach velcro straps which do not slip down a 'step-into' frame like my bike. I us the right hand pocket to store waterproof cycling jacket and helmet cover and the left one to store waterproof cycling gloves and overshoe cover. I can fit a Samsung Galaxy Ultra 21 mobile, together with shockproof cover and powerbank to charge my nobile whilst cycling. I am a cycle courier so can quickly remove my mobile from the velcro and take it to tbe vendor to prove I have a delivery. Very stylish and received lots of compliments.
Nice handbag.
Delivery is fast, this is the second handbag ordered in this store. +++++
Great bag, bought to give away and the person loved. Good material
Everything is fine, on time
Very beautiful
Excellent handbag, fast delivery. Convenient with separate compartments, do not confuse led accessories with a purse and keys from the apartment.
very good
perfect
In general, not a bad bag. Very strange fasteners. You tighten around the frame and the Velcro does not stick, because the volume of the pipe is small. My frame under the slope is small, so it is not very convenient that the zipper closes only one way, down, all the time I'm afraid that something will fall out if I deliver. Under the rain did not hit, so I do not know whether it gets wet or not. The sensor on the phone through the film works. Red price of the product maaaxiмум 800r. Courier delivered. It came quickly. Took for 17 $
все ок
Сумка супер, влезает телефон Blackview BV 9800 pro, хороший материал, удобные боковые кармашки. Доволен покупкой!
All Super Satisfied
Delivery to Rostov-n-D literally in 5 days! the courier delivered to the doors. the quality is decent, quite satisfied with me ..!! thank you to the store!
The quality of the goods is satisfied, I advise the store.
Excellent bag, sylex rose perfectly
Very satisfied! Looks quality and stylish.
Viskas outlet aš patenkintas
Fast delivery from the territory of Russia. The goods are satisfied. Phone Samsung Note 9 is wonderful included. Bought at a discount for 1274 rubles. I recommend to buy.
Looks very much nothing. Let's see how it will show itself in the case. with the store did not communicate
Surprised by the ras quality
The bag is cool, the touch control of the phone works fine, there are a couple of complaints. Side bags open on themselves that in combination with the slope of the frame can lead to the fall of things when opening (if they are stuffed tightly). and so a cool thing is recommended.
Everything is fine, not the first time I order!