Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Surprised by the ras quality
The bag is cool, the touch control of the phone works fine, there are a couple of complaints. Side bags open on themselves that in combination with the slope of the frame can lead to the fall of things when opening (if they are stuffed tightly). and so a cool thing is recommended.
Everything is fine, not the first time I order!
Fits perfectly. The only drawback is that sticking upper part (with phone case) is not holding tight.
Great goods very good
Excellent.
Well designed, well made, detachable phone case and it works even in the case, perfect
Very good workmanship, packaging is also very good. Really surprised me
Product is good goobrigada I recommend the store
Super Bag! Rigid and severe I pour water, recommend
Fair trader. The order was fulfilled on time. All goods ordered by me from this trader correspond to the description.
Very good goods am positively surprised
Waterproof, easy installation, durable material, fast shipping and good packed. Very happy.
The bag is wonderful, roomy, beautiful, stylish is absolutely waterproof. The compartment for the phone is huge, when unfastened in the pocket will not fit! Very satisfied with the purchase thanks to the store for the efficiency and quality of the goods
Thanks to the West Biking company,,, good quality product as expected; packing and shipment as well,,,
Great bag
Well, very satisfied with the goods! Quality at all 100. And the packing can be estimated at all 100. Thank you. Exactly recommend. I have not attached it to the bike yet. Then additionally I will add a photo. If this store all the goods are the same quality then I will be a regular customer
topizera
Всё отлично! Получил именно то, что и хотел! Рекомендую!
Nice cycling bag.
5 Stars! Ordered the 29/04/2021 and received the 03/05/2021. Super fast Spain to Portugal with screening. Packed in paper bubble. The item match description: Has 2 large side pockets; the outer part of each pocket is rigid and contains elements retro-reflective; the zipper closures are watertight; all the material is waterproof; the case for the phone is detachable with Velcro very strong. Has a magnitude more suitable for bike frames wide. In my case, had to improvise a filling, but was perfect! Optimal experience. Seller and item highly recommended!
Very good product, recommend