Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works very well.
Классный, яркий, 3 режима, регулировка обхвата
Definitely worth your money!
GOOD
Small, less than you can imagine by the photo of the store :) but its functions for the designation of me loved one for those who go behind. 3 modes. The mount is for emergency use on a sudden trip in the dark. Leave the store on the strap even no thoughts, the kids slush immediately :)
Super very like
Bright, 3 modes. Batteries included. For this money is exactly good)
Practical and lightweight
Получено за месяц с небольшим. Убрал транспортировочную прокладку, включил - работает. Если что-то будет ненормально тогда дополню отзыв. А так - рекомендую товар и продавца, 5*
What you need. Very convenient. Well seen at night. For a helmet, just perfect.
very good.
Excellent, compact flashlight
It shines very well. Everything came whole. Thank you!
The goods are satisfied with the quality of a good store I recommend!!!
It was smaller than I expected, and it was better to make it a little larger considering the use at night.
The case is plastic. Screwed on the thread. The sealing ring is present. It shines well. Three modes. Two flashing, one with constant glow. Let's see how many batteries are enough.
Super, shines perfectly, Batteries Included
Excellent lantern, corresponds to the description. The store sent the order quickly, but the delivery service worked disgusting. Ordered on August 23, 2021, received November 25, exactly 3 months!!! I recommend the seller, but there is no delivery service.
Quality goods! With batteries! Now the children's bike can be seen behind the roll!
The goods are satisfied. Powered by 2 batteries of tablets (were included). 3 Modes of operation (constant, flickering often, and flickering less often). Went almost 2 months.
Good thing. Made qualitatively shines brightly there are three modes. Batteries included. Delivery two weeks. Seller super. What else do you need?
I order it for the second time. Despite the fact that in the description of aluminum is written, it is plastic, but for such a price it works perfectly in three modes, it shines adequately recommend!!!
Received in a month with a small consolidated parcel together with other goods. Checked, works fine. I take it not for the first time, everything is fine. If something is abnormal, then I'll add a tip. I recommend the goods and the store, 5 *
The product corresponds to the description. Delivery was long.
Write no gimmicks.