Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is good. In Belarus, the delivery was 15 days. The product and the store is highly recommended.
Fast shipping and good size (not suitable for mobile)
Great store, recommend it to everyone. A +++++
Conforme à la description
Bien
A good handbag is just what I wanted.
Bag of norms, got what you need. But for my style of riding Velcro do not hold, tear off. I had to sew them.
All ok
15 days to C-PB. The product corresponds to the description.
The bag is like norm, only quite small, I thought there was an anti-theft chain, but it will not fit there, the phone will not fit.
Usual saddle bag for a bicycle. Stitched smoothly.
простенько, но и дёшего
It's worth it
Delivery 12 days. Good quality bag. I bought for my daughter, but she still has a seat in the lowest position and so I could not fix the bag. In general, the order is satisfied. Thank you.
Good bike bag for the seat! Recommend! For such money, she is very good. I took 2 at once on 2 bicycles (identical), naturally went to both bicycles. I have already previously left positive feedback about these bags. I have a mountain bike with wheels of 26 inches, but it will suit for bicycles that are more or less. I only have a rear reflector (cataphku) above the wing had to be removed, but it can be straight to the bag screwed, or another screwed. The handbag opens simply, it is with a zipper. Does not interfere with riding, neat and stylish. Suitable for most cyclists, except for those who are overweight with all expensive products, either an athlete or just an amateur to hang out.
Thank you to the store for the goods, for the fast delivery and quality! I have a mountain-folding bike with a wheel diameter of 26 inches. Under the seat this handbag is fastened wonderful! Does not perform and does not interfere with cycling. The volume of the handbag is not big, but it's enough to fit the keys (hexagon) for twisting the screws during the journey, as well as the bicycle gloves (((( You can put in the keys to the apartment or car. Even a smartphone or iPhone will fit, but of course not all at once! The zipper of the lock closes reliably. The handbag is comfortable, easy to attach and remove-all on Velcro. The material is strong. For this money is a very good product! I recommend it to everyone!!!
Everything is fine. Even better than I thought. Delivery to Kiev 20 days. Two Velcro are fixed under the seat and one to the frame. The smartphone fit, but with difficulty. There is a latch for keys.
A good bag, I advise, came in 10 days.
Very good product arrived fast
Большой спасибо, товар полностью соответствует моем ожиданиям. компактные сумка, липучки хорошо держит.
Normal, comfortable, roomy. There are small under the chair of this brand. Advise.
Nice handbag. Already bought several.
The goods are excellent! How to install unwrite and put pictures
Arrival ahead of schedule. Well wrapped. Product according to description, very happy with purchase.
Little bit smaller then I thought it be.