Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 21 days in Kiev, good goods yakisniy
Thank you very much all right and timely the store is excellent, the purchase is very satisfied with the dispatch of fast, the packaging is very reliable! Regards to you!!
Excellent.
The bag saw before the order from a friend, everything is fine, came quickly
The goods came quite quickly by mail. Packed well. Quality looks good. But the surface easily collects prints (for example, if the fingers are dirty or even just dusty). I did not try to wet. The bag is quite tough, and the zipper is tight (the main thing is that it does not get wet). One of the slings (at the takeaway) is sewn and not removed. For the lower sling there are three holes. Now it remains to test "in combat conditions". If something is revealed negative-I'll add a review.
Good quality material. Recommend
More of course, there are no questions about delivery services, although there is nothing to crumble about.
Looks very high quality
The shipping took about two months, the product looks like in the pictures.
The business. Just zipper lot whell whell as long if they advanced payment
It was hard to tell how big this was, in spite of the fact that the measurements were offered. It isn't giant, and I think that the double zipper model would still fit between your knees.
Ordered jul 1 via epacket and received jul 23. Been using it for over a week and it’s been great! Sturdy, holds its shape. Durable zipper and straps. Measured to ensure it fits my bike pump length. Haven’t checked rainproof but seems like it should be. Contacted store who was helpful.
I arrive in 14 days, super fast delivery. Good bolsito, very good material, something boy the 1L for cell phone and wallet.
Quality waterproof welded top tube bag shipped in only 8 days to Germany - Thank you Seller!
отличные аксессуары для велосипедистов, рекомендую! приехало очень быстро, трек отслеживался.
I did not receive the product due to some problem with the shipping company. The store was very helpful and communicative in solving the issue, so that I received a full refund. Very trustworthy!
Same description
Quite compact but for every detail just right.
Доставка в Москву очень быстрая, всего неделю. Сумка понравилась, Боковины усиленные пластиком, жёсткие, на дне тоже подложка, молния тугая, одной рукой двигается с усилием.
its so nice and very bigThank you
Top quality!!!
Good quality. Fabrics strong and manufacturing on good level. Waterproof is ok. Zip is strong but quite hard to open. Attaching to bike is very solid. Stay in place. Fits phone and other stuff.
A good fuelbag, and such zippers should not be opened on the go, you do not want to get moisture there, so think.
good!!
perfect fit