Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Soundcore Boost is very good from the Bass playback when you activate the bass boost. I was very surprised what performance comes out of this little box. The workmanship is very good and looks very high quality. Everything from the sound is returned very cleanly. I have the soundcore 3 and this is not so present from the bass again the boost. In the end, it's a matter of taste whether you want a natural sound like the Soundcore 3 or, a bit more bass-intensive like the Boost. I can highly recommend both and offer a great price-performance ratio.
High quality products, great sound, very fast shipping
Arrived in my country (Mozambique????????) Before the stipulated date, and to emphasise that the quality is strema.
Very good quality by the size of the box. Expected fair audio and did not disappoint. Excellent cost benefit. Super fast delivery, only 11 days.
Excelente Custo benefício!!
Great sound...
Anker-soundcore never disappoints! Amazing sound quality, good power for a small size box! Great connectivity and protection IPX7 with minimalist design with great finish. The use with the soundcore app is very functional!
Item arrived on time. Custom charges were applied but in all it was good. Item yet to be tested. I will give additional feedback later.
Exactly what I ordered for. Quality speaker and good for it’s money
Very good product
It's very good Base and clean autonomy. Default: two devices cannot connect simultaneously like the mini Flare I had. He doesn't have a round so he can catch it. I was not satisfied on the deduction (during payroll) I had a coupon and coins. But it wasn't applied during the deduction.
The product is great, though .. I do not know if it was my product that came like this or if it was any brand update for their audio subscription. I expected much more serious .. Mainly because she has the option of bassup which in my product did not make so much difference, strange .. I had an Anker soundcore 2 and I bought the boost now, the only difference I feel was that the boost is slightly higher than the soundcore 2, in short, that was my experience. Not a bad box, one more time. But I expected a lot more of the bass from that speaker. And I also hoped it would be a bigger upgrade to go from soundcore 2 to soundcore boost.
Super. Well received. Powerful sound. Quality is standard in the Anker
Speaker of yakisna, sound of idealnium. O tronsmart Mega, then tsya grayou-odnakovo, maybe three yakysnish. Taking for 40. She was a little more than a little more. Rozmiri huddled, there mega nizh mega.
It has a super bass at 50% volume.. It arrived in 12 days.. The speaker was packed well.