Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelent quality and presentation, very fast shipping I recommend.
Sending and delivery is very fast, the quality is difficult to evaluate, but worth your money, the operation will show. Seller recommend.
Good
Not the first time I make an order here. Everything corresponds to the description. Parcels come faster than the deadline. Thanks for your work!!!
Thanks to the store. Perfect.
Fast delivery, plastic frames are not very high quality but the equipment is rich. In decatlon for the tag Deng you can take a better option. But I needed glasses with an insert for diopter. The price ratio is excellent.
Excelente qualidade. Vem com 5 lentes e ainda vem com uma armação interna para lentes corretivas. Super indico.
Polarized, perfect, very protected in packaging, all perfect accessories and extra mounts in case you want to put your glasses on to see, it arrived early! Perfect!
Great kit! Good packing.
Good quality
It came quickly. The quality is excellent. Seller recommend
look very high quality. very happy. thank you
Cool, quality glasses. Spare glass for replacement, up to almost transparent glass. I liked the glasses very much. Packed correctly, came whole. The case protects glasses and glasses. Happy with the purchase. Thank you store.
Excellent Product, good options accessories accompanying. Seller was fast shipping
ottimo
Good delivery and quality.
ok
Good delivery and quality.I wish your company infinite development.
All perfect, if it wasn't because the delivery man left it to me at the front door because there was no one home. You have to be thankful they didn't steal it from me. There are when they change delivery company. It's not the first time I 've been robbed of a package for not delivering it in hand or warning.
Доставка за 5 дней до Самары куръером на дом. Все на высоком уровне. Очки отличные, заказываю не первый раз.
Delivery is extremely fast turned out. The case for glasses goes only for glasses, the lenses additional there will not fit, but I needed it, a large cover and lenses remained from lost glasses. Thank you
Excellent material, arrived earlier than expected, bring all the advertising lenses, firm material case. Very happy with the purchase
The glasses fully correspond to the description.
It came quickly, the quality is excellent. Be careful. Only black lens of five polarized
Excellent glasses with a magnificent kit. Glasses change easily, inserted a polarized lens, I go into pleasure now. Sit comfortably, do not press anywhere.