Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Ukraine Month. the jacket is excellent, I take not the first time.
Istanbul delivered by Aras cargo in 6 days
The sizes are same as in the table. dont buy larger than your original size. The shipping is werry fast. I am very satisfied.
Item conform to order and good quality. Package well packaged. Very fast delivery. I am satisfied, I recommend this store.
perfect! Size is good. even better then i thought it will. high quality
Nice quality jacket
Goods arrived well packaged, corresponding to the request.
arrived very fast time excellent packaging looks good more than happy
Very cool jacket
Super top ! Belle veste fidèle à la photo et la description.
Still try not I had occasion, at first glance it looks well-made and well, I took a M i use the 46 size….
In the absence of proof that such an opening. It looks very good and comfortable.
Es el segundo a compro, el primero con bastante trote ha acabado rompiéndose la cremallera. Muy contento.
Quickly delivered. Good quality.
Muy buena calidad de fabricación. Excelente comunicación con el vendedor, hubo un problema con el envío, que se solucionó correctamente, y además tuve que cambiarlo por la talla, sin coste alguno . Sin duda, volveré a comprar en esta tienda.
A++++++
I have this same jacket for bout two years, quality is very good, only some small oieces of reflective parts are starting to peel of. It is OK to about 0 degrees. Size matches the desciption. Only disadvantage is the breathable part - jacket is not waterproof here, you will get wet in heavy rain.
176 cm 81 kilograms. I don't have too much goosebumps. I got it right. It's unworn in extreme soggy, but it'll be enough in downy soggy weather.
Perfect
Ok, thanks.
27 days to the Dnieper.➕There are no complaints about the quality of tailoring and materials.➕Water repels like a goose feather. There are two minuses➖1. sent a women's jacket with a zipper on the right side (after the dispute was covered, some money was returned).➖2. the jacket does not breathe at all and after arrival you have to turn out to dry. And then I dressed after visiting for the second day, and she is inside wet. On my parameters 183/83 took XL, to me it is free in volume, you can still subdue a warm jacket. In the shoulders and the length of the sleeves is normal. At a temperature of + 8 + 10 ℃, I pallet under a jersey jacket with a long sleeve on a thin fleece, it is not comfortable to ride in it, but below + 5 5 + If there are problems, I will add a review later.
Very good item