Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is just high, ordered 10.11 came 15.11 less than a week Karl! Quality fire! The store greed and did not put an iron thing to shorten the belt, well, you understand! I came to Pyaterochka and took the parcel! Watches are fascinating pleasant to the touch! Order already third watches! Delighted with the full, five years worked, there is no demolition!
The watch is beautiful, heavy, silent. For their price no worse look than, for example, Q & Q, I do not know how they will be worn, I hope they will not erase. I had to remove 5 links and then hang out freely. As a gift put a bracelet with Stones some)) I like
The clock went long, came without damage. The hands of the clock glow in the dark. Product and store recommend.
Very nice watch! It is only a pity that the bracelet is made for a man's wrist, about 20mm, while my wrist is only 165 mm and the obligation to remove links at the risk of damaging the bracelet .... it's unfortunate and removes, therefore 1 *
Beautiful watch, look at the hand cool. The bracelet will have to be reduced a little. Shipping fast. As a gift, the store put a bracelet) pretty.
Yes all is well, everything is working
Very good watch. Look nice on the hand. The strap was 4-link. Came for 12 days in sdek
The clock is beautiful. The strap, however, will have to be customized. Too free. A couple of sections will have to be taken out. The parcel arrived quickly, received at the point of issue DPD. True, on my fragile hand they seem huge.
Always take this watch, for a couple of years enough, then the look spoils.
Very fast delivery by courier. Small, neat.
Thank you for the fast delivery by courier. Good parts!
very fast delivery
Fire!!!
I take the second, exactly the same took 3-4 years ago. Slightly wiped off the sides, decided to update. I had to really remove the links, fall off my hand. Very beautiful and stylish
はやい! Cute! Bubble Wrap to is just because the, helical hesitation こんぽう was. あんしん, do あんぜ
Very nice and I arrive very fast
very fast delivery
The clock is divine! They look expensive, definitely. In the lower. The area came in 12 days
Very beautiful watches, came without defects, about the move of the arrow will be unwritten later, if there is a problem. A very long bracelet, I had to shoot in the division workshop. Gave 500 R :( and so very stylish and beautiful) came quickly, to the delivery point of sdek nearest to the house.
All the fire, came for a week in Tula, I take it for the second time (the first 6 years ago I bought it) they are immortal .... Almost. Teperz black dial took. Once in 2-3 years only the battery changed
They are gorgeous!! The waiting, based on the description, met completely,-no unpleasant surprises. The parcel came to Rostov-on-Don three days from the date of payment. Thank you!!
My mother loved the watch. Very beautiful. Worth is disposable, bracelet is not original, will rusting gradually losing color and brightness.
The item arrived in excellent condition, as described by the store.
The watch as in the picture, came well packed, I liked everything. Thank you.
I have a wide bone of stock from nature, it's hard to find watches on me with a metal bracelet and with such a design, and even at a super price. Links can easily be removed by yourself. The lock is very easy to close and open. I bought already 3 pieces. Now for a long time enough. work for more than a year. Price pleases. P.S. very much want color silver dial. Maybe someday.