Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How do they still not have time to check, everything else is just wow!!!!! Packed in a sealed tight cooler, the quality is amazing! Very beautiful!
думала, что это простые часы с тонкого металла. но они очень приличные, деловые. застежка крепкая. циферблат отлично видно и в темноте. тяжеловаты, но это больше плюс. металл крепкий.
Grazie.mo lto beautiful
A excellent acquisition rather recommend the product and the store
Good quality watch. They're coming.
The clock is beautiful. On the photo I thought, more dial. Came quickly, did not communicate with the store.
Excellent watches, all as in descriptions, thank you to the store, the order is also fast
Good
very nice!!
The goods received, corresponds to the description. Seller recommend.
Delivery by courier, quite quickly. Hours, as in the description. I liked everything. Thank you store.
Well packed. They walk well. Everything is fine. Today I will go to the master to remove the unnecessary links
Thank you very much for the beauty. The clock was Packed well, had to remove a few links. I'll order more. Delivery just over a month
On November 10 I ordered, and on November 15 I received in the "five". Everything is well packed, as previously written. The only thing-the strap is too big. We have to reduce it. I like everything for now. Thank you to the store for speed!!!
The goods came in excellent condition. Advise.
I wear it without removing
Красивые. Доставили очень быстро
Like arrived very quickly and well packed the clock is good already took two like watch am satisfied
Thank you for the beauty. Neat. Not heavy. Just for a woman's hand. Pebbles are all in place, the case is without damage!!!! Thank you!!!!!!!!! My dream came true
Good watches, small, neat. Light, classic, the length of the bracelet was easily removed by themselves. I wear 3 weeks, look like new. Very satisfied with the purchase, I recommend.
I already order the second watch for a gift. Quality and appearance are completely satisfied. Delivery speed is excellent!
The watch is just high, ordered 10.11 came 15.11 less than a week Karl! Quality fire! The store greed and did not put an iron thing to shorten the belt, well, you understand! I came to Pyaterochka and took the parcel! Watches are fascinating pleasant to the touch! Order already third watches! Delighted with the full, five years worked, there is no demolition!
The watch is beautiful, heavy, silent. For their price no worse look than, for example, Q & Q, I do not know how they will be worn, I hope they will not erase. I had to remove 5 links and then hang out freely. As a gift put a bracelet with Stones some)) I like
The clock went long, came without damage. The hands of the clock glow in the dark. Product and store recommend.
Very nice watch! It is only a pity that the bracelet is made for a man's wrist, about 20mm, while my wrist is only 165 mm and the obligation to remove links at the risk of damaging the bracelet .... it's unfortunate and removes, therefore 1 *