Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is wonderful. Look at the hand very well, the photo of the store fully corresponds. Removed 4 links. Delivery was in Russia. I brought a courier. To the Altai Territory were 1,5 weeks, which is very good. Watch and seller recommend.
Quickly came, store clever! It remains only to insert the battery, in the dark
Часы красивые! Рекомендую.
Watch Super!!! The photo does not transmit how they look on the hand. Delivery in Russia Week) Thank you!!!)
Thank you so much! The order came to Vladivostok in 5 days! Seller clever! The watch is super. Six times was in Hong Kong, three times bought the watch of this company to myself, but friends asked to give, and I gave. These bought for a gift, I hope they like it. Once again, thank you very much, the store and the store highly recommend.
I'm just delighted. Appearance, quality is all on top.
Excellent beautiful watches, fully corresponds to the description. Fast delivery two weeks.
They went long, about 2 months, well packed, working
For the second time I order watches. I really like it. Come packed in a Duper. The strap itself is in a film, I remove 2 links on my hand.
Bonjour, Je suis très contente, c'est une très jolie montre.
Love it, came quickly
Good watch
The watch is just super, do not doubt buy, the quality is at an altitude
The watch is very, very pleased, beautiful, quality, light and neat, thank you!!!
Nice watch. Metal elements are protected by a film. The average size of the dial. The bracelet is suitable for a full wrist. I always have a small watch with Ali in length, and these are more on my wrist 18,5 cm. Work. Only delivery two months.
Everything came very quickly, the quality is excellent Recommend store
It's very nice, I arrive in 5 days
9 октября - 19 октября уже ждали в "5Пятёрочке". Хорошо упакованы в зип пакет, замотаны в большое колличество пупырки, часы все обклеены защитными плёночками, с блокератором в переводной кнопке, доехали в идеальном состоянии! Часики шикарные, все блестят и светятся, как показано на видео продавца, очень красивые, смотрятся дорого! Удобный браслет с защитными кнопками, мне слегка великоват, но убирать лишнее не буду, нравится так носить. Стрелочки, все три, в темноте светятся, при условии если часы были не закрыты от света. Все кто их видит у меня, не остаются равнодушными, восхищаются их элегантность и красотой. Водостойкость пока не проверяла, но я это обязательно сделаю и дополню отзыв. Рекомендую магазин и продавца!!!
Envoi rapide. Conforme à la description. Fonctionne correctement.
Full professionalism, both in the product description, as in sending. Product very nice. Przesylka dotarła in under two weeks... Recommend this store!!!
How do they still not have time to check, everything else is just wow!!!!! Packed in a sealed tight cooler, the quality is amazing! Very beautiful!
думала, что это простые часы с тонкого металла. но они очень приличные, деловые. застежка крепкая. циферблат отлично видно и в темноте. тяжеловаты, но это больше плюс. металл крепкий.
Grazie.mo lto beautiful
A excellent acquisition rather recommend the product and the store
Good quality watch. They're coming.