Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very stylish and beautiful watch! My wife is very satisfied! Order came quickly, according to COVID-19 customs delays. Recommend the store!
Quality is unique
Beautiful!
Cool watches, it is visible that it is done qualitatively, the store sent for a long time, but compensated the time with gifts. Small dial is calendar and it works. I advise the seller, the quality is good.
Very good! Happy! Thank you very much)
Très jolie merci
Very cute, stylish watch
Sat je ok… vreme će pokazati. Cute 400 dinara.
Nice watch as indicated in the advertising. Supplier sent a small gift with, thank you very much. I recommend buying from this supplier.
great quality, not my first purchase and will not be my last. watches had arrived along with gifts. thanks to the store
Beautiful! So good quality! Works perfectly
Very nice watch. True thick dial. The strap is thin. There is also a calendar of the month. Everything works. The store put two gifts. Bracelet and stand for the phone.
Watch Super!!! I'm happy. Recommend!
I love it, am a very big fan of naviforce, they never disappoint, 100% recommend
Nice Watch And Thanks For The Gift
The case is thick-9mm.
Very beautiful, just like in the picture. The store put as a gift a bracelet, a stand for the phone and a wipe wipe. Thank you.
The clock was delivered quickly, thanks for the gifts
Everything perfect I always buy them very good watches The only thing if they didn't come in a box but all perfect and I think I asked them in a box
Thank you very much for the watch! Excellent Product! special thanks for the gifts: a bracelet, a phone stand and a scarf for glass.
Bonne qualité. Léger.
Thanks to the store, the product as in the pictures completely product with a identification card, and the seller is also thankful has sent with the product gifts;
Nice watch, received quickly. Too bad it is not delivered in a box to offer
Very nice watch. Spot in three weeks. Seller joined gratisy for which thank you. Description compatible, photos also.
Watch amazing! Great workmanship! Shipping and delivery were super fast!!!