Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch cute. And came in 2dni work from Poland.
The watch is beautiful, neat. The order is made 02.10, came 23.10 to Ufa. Removed in the workshop 4 links (maximum), still a little too big a bracelet on a thin wrist. Packed well, there is a protective film. In the comments asked for a screwdriver to remove the link, did not put.
God willing, the hours of my family were robbed of them and luxurious once, and they have a guarantee and against rust and a very very suitable price they say they got in one of the shops with 150 riyals
Thank you.
Super Watch and water close.
Nice & Fast
fast shipping i love it
Часы красивые, не массивные, на тонкой руке смотрятся отлично! Только ремешок немного великоват, но это не проблема. До Краснодара дошли недели за две! Очень красивые! Всем рекомендую!
Everything ok
The watch is small stylish on a small cute handle like mine, only the length is still large, I have a girth of sm15-16, and the watch sm18-19
Came within two weeks of ordering fast shipping It looks jus like the picture very satisfied I recommend‼️
Nice
nice size looks expensive
Часы очень красивые.Хорошо упаковали.Пришел в срок.Покупкой очень довольна.Рекомендую.
The clock is cool, but I thought it would be a little more) straight very miniature)
Beautiful watch
Очень быстрая доставка.красивые часики.Взяла в подарок.Внешне все отлично!
Chic watches. Recommend.
Pretty, a little thinner than I thought. The watch is light and the strap is very large. It is possible to remove the meshes yourself so I will have to go to a jeweler to remove them. Received in Belgium in less than a week
Godinnik class. To see exactly the yak in the photo. Iduth exactly
Very nice!
The watch is just super, Ro came with a cracked on the glass. Opened a dispute-the money was returned
Very satisfied, I already had such a watch, served three years, still work, but I beat the glass. Delivered very quickly, ordered 22.09, 06.10 already came to Kiev. My best recommendations!!!
Reliable business along with the work team Congratulations, I'm delighted to buy with you
love