Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have nothing to complain about the quality of the product is good quality and I have nothing to complain about the quality of the product is good quality and I have
The watch is just super!!!!! with the store did not communicate, came very quickly!
The clock ordered a spouse. Look at the hand very cool. Quality at altitude. Recommend.
Watch Super!!! Take it will not regret it. Look expensive-rich :) strap comfortable, adjustable length. Even on my thin wrist sat perfectly. Came in a beautiful box. So you can even take it as a gift and directly in it and give it. I'm very happy!
Excellent watch!!!!
Delivery to RB month. Packed in a box, the dial is wrapped in addition to the cellophane. There were arrows at the time of arrival. They look very cool and stylish. Bolshevats, but you can adjust.
Took the watch for the experiment, how long will last, the watch came quickly in two weeks, while I like the watch, quickly handled the changes of the belt, but I do not feel feel I have on expensive watches the same mechanism, so there is something to compare with. The clock came already working, when setting the correct time, the Arrow jumped forward or back when I moved the pin, I had to re-set the time several times. The watch looks beautiful.
Delivery in Russia to Moscow 2 days. Delivered by courier. Everyone likes, only the clock does not go. Apparently there is no battery inside, did not open them.
Super! Fast shipping!
The clock came very quickly, to the Krasnoyarsk territory for 10 days from the Russian warehouse. Packed was very good, in a pouty bag. Externally, I liked the watch very much, they look expensive. Let's see how they behave in sock. Thank you very much for your promptness. I did not communicate with the store, it was not necessary.
Nice watch.
The product is great very good Super Excellent are
Very nice watch, quality close to the CC. Bracelet super cool image, easily it fasten and adjusted. Pretty Shield with pattern. Watch firmly secured, came with notepaper pudełeczkiem. Battery mounted, following Picture lock immediately 'chodzi'. I am very satisfied with this store, I have the impression that it does not last purchase!
Good watch, for such a price, delivery is super fast to the apartment
Watch cool
Excellent store, good watches, third time I order, bring quickly clearly, personally in hand, beautiful packaging, will fit as a gift perfectly
The watch came in four days. Packed in a beautiful box. Inside only a watch with a tag. The dial itself is protected by film. The strap is long, I will shorten. They're ticking loud enough.
Beautiful watch
The watch is very cool, they do not look cheap. Delivery to the Saratov region took a week, the courier brought home. Got on the stock for 585 rubles., very satisfied with the purchase!
Once upon a time שניה I invite The perv had great והחזיק for about two years as it takes Good quality, convenient adjust Very satisfied!
Recommend, great quality, fast delivery OK. 2 wks
Часы очень классные,на руке смотрятся аккуратно,женственно. Ремешок можно скорректировать под размер ,что очень обрадовало. Пришли в коробке.
Thank you As always., the clock is very beautiful.
Thank you very much all realized, as in the photo.
The watch is super. Look at the hand beautifully. Not big. Fit on a small wrist. The length of the strap is easily adjustable. I ordered it as a gift. Already not the first, I wear my own two years, the battery has not changed yet, the metal does not darken, the glass without scratches.