Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
I like everything. Go smoothly and beautiful.
Watch cool! Packed well in a box, a bracelet and a watch in a protective film! No scratches! The bracelet is adjustable on the wrist! The order was issued on November 11, in Irkutsk came on November 27!
Very nice watch and up to the expectations
The watch came very quickly, perfectly packed. The mechanism is working!
Good watches, beautiful, chic, bought for a girl
The watch is cool, came quickly, in 17 days. packed perfectly, the dial and bracelet in a protective film. come immediately with a battery. The size of the bracelet is easily adjusted.
The clock is very beautiful, at work everyone noticed and appreciated. I took myself and as a gift for the new year, just fine. Especially the packaging of watches for a gift at altitude. The strap is easily adjustable, the main thing is to see the instruction so that I'm very happy with the order and the store thanks)
Very good hours came to me! And came very quickly))) well packed! Ticking))
Everything is OK, there are no comments to the clock
Excellent quality, delivery of a week to Mo by courier service
Часы очень хорошего качества.Прибыли очень быстро.Коробка не повреждена.Ремешок в защитной плёнке.Ход часов точный.Я доволен покупкой,меня всё устраивает.Продавцу спасибо!
picture do not do this product justice. it's extraordinary beautiful. love it.
I really liked the watch! Delivery is fast, received at the cash desk in five. I'm happy, I recommend!
All right. All right. He arrived in 1 day, shipped from Spain, delivered by GLS. As advertised. Time to put it on time and go well.
The hours came 7 days before Yekaterinburg. The watch is small, it does not look gromoshko and neat on the hand. The metal is slightly darker than gold, the quality at first glance is good. The strap immediately adjusted, the clasp holds well. In general, hours are happy! Thank you very much to the store for the fast delivery!
Perfect weight and an unmatchable design. We love it!
The watch is just excellent, it came in a box, everything is very well packed. I recommend it!
Beautiful watch! Easy adjust to the wrist circumference. Called equally wait and see how long the watch lasts obviously.
Watch cool! Packed perfectly, all glued, so as not to scratch. Live they are even better than in the picture. Good buy. Of course, it is also necessary to check how they will walk in the sock.
Excellent product . Recommended
Thank you! I'll write how the mechanism works later! Liked, beautiful! Thank you for the fast delivery!
Super fast shipping. The clock is beautiful. Advise store
nice item
Cool. Gold. Presentable. Packing is excellent, delivered in 5 days to the house