Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bellisimo
Perfecto
Mega fast shipping! In a week by courier. They look decent, they walk. Further will show operation. The truth could not independently adjust the strap, as there is no tool included. We have to go to the master.
Это любоффф!Очень стильные!
Very beautiful
Beautiful watches, fully correspond to the description and characteristics. Were packed in a box, protective films on the bracelet, on the dial and the inside of the dial, a plastic limiter in the place where the time is adjusted, it is not needed clockwise set the time and press to the dial and everything ..)) clock tickle, second hand No. There is an instruction, but apparently it is partially for another model, with a second hand. And put on the size of the strap, so it's prrsto, everyone will cope). Really liked, neat. For a long time I wanted purely black and I ordered it and did not regret it. In the Republic of Korea to Karaganda parcel came in 34 days, track tracked, was well packed. Thank you to the store, I recommend the store!
Delivery two weeks. Full compliance, packed qualitatively. My wife liked it. Seller recommend.
All super, I order already 2 such, came for a week by courier directly to my hands, I recommend
Very elegant watch. Shipment dotarła in three days.
Very beautiful person.
Very good product. Arrived very quickly before the scheduled date
Very beautiful, stylish watch very satisfied, thank you bolshoev Lithuania came for 20 days
Came very well packed, the product is in perfect quality, recommend!
exact like it was in description
Loved is beautiful demaisss
Very cool quality watches)) I did not expect that for 850₽ they can be so high)) in Krasnodar came for 5 days by Courier)
Perfect price quality!
The watch is super, very beautiful and look expensive, well packed
Magnifique
Well packed and beautiful
The clock reached Latvia very quickly in 10 days. The watch itself is very beautiful and comfortable in that you can adjust the length of the strap yourself very simply. I am happy with the goods and will recommend this store to others. Thank you.
Delivery is fast (drill), my wife liked it, there are no complaints except one-a minute arrow is hanging in the transfer mode (the move of seconds 5), I thought I the mechanism is pure China (Japan does not smell), the bracelet on a small hand barely adjust, go exactly, in 2 weeks do not fall behind and did not run away. I did not communicate with the store.
Top watches
nice and beautiful woman watch ⌚
Very beautiful! Looks very lux out and more expensive than the price paid. Comes in a nice box so also can as gift given be.