Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock is heavy. They look super. Are coming. No complaints yet.
Simple but d'effetto, has far exceeded my expectations, go tolte some jerseys but the result is gorgeous, highly recommended and definitely the ordinerò in other colorways
The clock came quickly, expected a larger size, small.
Thank you, fast shippment and everything’s great in general.
Good clock, everything works .. but I thought a little more will be.
I like it very much. It's a little bigger the sphere than I thought, but it's okay.
Beautiful, as shown in the picture, packaging wished a little, but arrived in great condition, fast delivery here for Pernambuco.
Great watch. Delivery 8 days to Gelendzhik. On the Sun, the dial shimmers very beautifully. They're coming. Waterproof excellent, checked, in the water did not stop. For such a cost, and waterproof watches are super. I ordered this brand 3 pieces (white, blue and these green) all cool, all exactly go and in the water do not stop. Advise!
I liked the watch I want to say that they Suitable for full hand photos in cm I will show on the photo. The order came in a week delivered the courier directly brought to the village for free. Recommend to buy
Everything is normal, it works. Only the bracelet is very big
They went for a long time, but they are worth it! Very beautiful, I can not admire
Very nice same photo
очень быстрая доставка. часы очень понравились, но ожидала, что размер побольше) но и так хорошо!
They are ideal, came in the city Mineral Waters for 6 days, very satisfied, I recommend
Don’t think twice and get them ! Ordered 2 with the 5 days delivery but one items was out of stock so the store offered to gift me one watch for the inconvenience: so nice. They look beautiful unfortunately they are too big for my super tiny wrist so I gave them to my mom and sister and they love it !!
The order itself was made on September 13, the next day already sent, and received on September 17. For the first time through post-market receipt, quickly sorted out. One button, the QR scan and the cell opened. Super. Goods appearance has good, all as in the description. I hope to serve for a longer time. I did not communicate with the store.
Very fast, quality, super recommend store, very attentive, got it right.
Nice watch that makes its effect. Beautiful pink color of the dial, top! Thank you for the speed of sending and receiving the parcel (11 days).
Came whole, well packed. Seller Thank you recommend
Come quickly, whole, beautiful, walk. The bracelet is not on a narrow wrist. In general, I'm happy, I recommend!
Very beautiful watches, look much more expensive than their cost. I am delighted
Very cool watch!
súper fulll
The clock is super, met the expectation, everything is as in the description. On the narrow wrist two links had to be removed. Very fast delivery to Ukraine, I recommend the store!!! I'll order more.
Very good quality