Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time. First lost. Very durable. Neat and styled
The clock fully corresponds to the description. Fast delivery from Russia, courier to the apartment. Tracking track. Excellent quality. Bracelet with a stock, there is a fastening lock, easy to reduce links (5-10 min). The dial is not large, elegant women's watches. I recommend to buy. Thank you store! 5 stars.
The watch came in 4 days, delivery by courier, very convenient
I love it. thanks love your store
Clock fire) quickly came. Seller recommend
Nice watch. Quality. Delivery to Cr took 3 days
1 week of delivery from France thank you very much
Delivery, 20.05 ordered, 21.05 already in the point of extradition expected. Packing is without box, but in pupyrka in several layers. They look well done. The photo seemed larger. After use I will add.
Came earlier than the courier, did not even expect. The clock itself was much smaller, wanted more. Big on hand
Very cool watch and good cslity
The way it is in the photograph is very good and it's nice!
достаточно быстро пришли. упакованы в маленький зип пакет и пленку и конверт в пупырку. часики маленькие, аккуратные, легкие. пришли сразу с батарейкой, и заблокирован ход. гарантия есть, но продавец не заполнил и печать не поставил, поэтому м.сказать ее нет. надеюсь, прослужат долго
часы очень понравились,спасибо продавцу,и очень быстрая доставка ,супер!!!!!
Very well done and very pretty.
Nice watch. Just very disappointed to have to pay 9euro on receipt of the product!
Very beautiful, well packed. Very satisfied) the strap is wide even on a narrow wrist, but you can reduce. They did not communicate with the store, they did not have to.
I received the watch very quickly, brought the courier home. I already had the same, I bought it for a long time. But I scratched the glass, in our village did not change it. I decided to order one more. Very much like❤True, big, of course. The links need to be removed. But this is 5 minutes of time for the master. I advise everyone to watch
Beautiful! Come with battery free cured and fast. Now we'll see how long walk.
Fast delivery I remove 4 link watch tutorials to know how to do
Watch-Super! Thank you very much to the store!!! Delivery to the door by Courier (chose express delivery). Seller recommend. With pleasure I will order more.
The goods are quality, well packed, the clock is neat, not bulky, everything works, very fast delivery, received on meest Express.
The watch is cute. Delivery less than a month.
Chachy is very good quality. Heavy, the clock is accurate. The goods, fully corresponds to the description and quality. The store sent the watch quickly, got a week to the Tver region. Advise.
Beautiful watches, fit fully. We reached Moscow quickly. Packed well. The clock itself was in a transparent case, on the strap of the film and the plug of the stroke. Recommend.
Top store. Very fast.