Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look decent-everything in a box, a strap and a dial in films from all sides, a battery inside, when removing the protection immediately went. The box was a little crumpled, but I took myself, so not in principle. + Reached in 2 weeks. Until the film from the dial did not remove, similar to it: D when it starts to peel off, I'll take off and check the strength of the glass. In the water did not lower, I do not plan to swim in them. Just to make it rain.
I liked the watch, I hope it does not darken. Thank you
O vendedor enviou rápido, produto de alta qualidade, chegou em menos de um mês, ótimo serviço geral.
Shipping within the deadline, it was a gift for Mother's Day and is delighted, it looks good quality, highly recommended.
I love it so much its a beautiful picture also resonebal grateful the store
Quality is super! Recommend!
OMG! The quality of the watch was more than I expected. It is slightly heavy and made of good material. Def buying more.
Excellent watches, came in a box, can fit for a gift, the strap can be adjusted to the size of the wrist (found on the Internet video for other watches). Watch Diameter 3,5, strap 1,7. Delivered in a month
Trés jolé
amaizing
Selle raha eest täitsa hea.
Nice watch! They look decent, I did not even expect. Delivery to Israel-2 weeks
The clock came in three weeks. All as in the description. The box is neat, everywhere is pasted. You can take it as a gift. Look beautiful, not cheap. By weight as a good watch, it gives hope that the insides are not made of plastic of some kind. Now I like everything, but I'll start wearing it, let's see. At the first impression to buy I advise, if with break, write, but for the time of 5 stars.
The watch is very beautiful, arrived well packed. The store sent quickly, there were only takes the mails. Am satisfied with the product!
Recommend this אחלה product
The clock is beautiful. There's a second hand. Look expensive. Arrived fast
Works perfectly, and comes in a box properly packaged
super!
Very nice and very good quality
Very beautiful, very tangant, the straps were packed in a dense film, I am very doaolno, look very expensive.
The watch is very beautiful and quality, but there is no second hand, as well as to open and close the back cover of the watch you need to work very hard and this is a huge problem Delivery just over a week from Moscow to Astrakhan. Mom is happy for hours.
I'm delighted! Look chic, I advise!
Order received in 8 days. Quality watch as always! This is my 6 th order at this store.
Good quality
nice