Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice watch
Thank you!
Часы очень быстро пришли, буквально за неделю. Но отправлял продавец очень долго. Часы очень красивые. Но не знаю как отрегулировать ремешок.
Watch great quality, very beautiful, my wife. Recommend to everyone.
Everything is super!! Thank you!! Very beautiful. I order the second from this store. Came fast
Watch is lovely
very nice
The watch is very cool, came quite quickly. Very well were packed, did not expect, everywhere the film. Long could not understand the buckle, but Google to help
Blue watches did not really like, gold gives Pink, plus in them a clasp. And Gray super-take it, you will not regret it!! Delivery from RF-9 days to Kaliningrad via DPD (Ozon delivery point). The store is willing to answer all questions. Delivery from China-Mail of Russia, days 12 went.
Very good product I recommend
Very nice and wine very well packaged.
Ordered 2 watches gold on gold and black/rose gold. Both were received within a couple of wks in Canada. The gold one has a second hand which is great, but the black one does not. However both are really nice and you can’t beat the price! Let’s see how they hold up but so far I’m impressed.
Second watch, as always at 5 +! The color of the belt is yellow gold, not pink, it was fundamental! Delivery in a day as the order was accepted. Gorgeous. Would put 10 points!
Beautiful watches, already the second, the first in gold, merciless exploited during the year, soap hands and wore almost every day. For a year, nowhere was lost, the color of the strap slightly darkened, but if you wipe, it will be the same. In general, amazing quality, packing, and most importantly, they are really excellent, and externally and in operation
Product excellent quality packed amazing arrival top speed no הספקתי absorb שהזמנתי וכבר it was in though הקורונה
Very nice
good
The clock really liked. I wear it without taking off. Easily adjustable length of the bracelet. Color rose gold. Delivery for 3 days by courier to the apartment .. She did not order such delivery. Pleasantly surprised was.
стильные часики. пришли в коробке, хорошо упакованные. в носке удобные. пользуюсь только 3 дня, так что впечатление пока только хорошее, надеюсь так и останется))
The clock came in a week. I order the second time, for a gift. Excellent! Look cheap. Adjustable easily. In a box with a passport.
I ordered my mother for a gift. Everything has come)) everything is chic!! I order the second watch))
Fast delivery. Looks for the price good looking
Nice watch! Delivery in a week. There is a watch too with a Japanese mechanism, but only with a leather strap, one year later it came into disrepair. The spare also served for about a year. So I ordered with a bracelet.
Chic!
delivery to Slovakia 5 days