Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We came very quickly. The watch is just super. Exactly as in the photo. On a thin wrist most that, look very elegant. Thank you very much to the store and delivery service (to Vologda in 4 days)
As always super watch
Delivery to the Sverdlovsk Region 5 days, it's just super! With the store did not communicate, but thank him very much! The clock looks expensive-rich, nowhere is better for such a price not to find
Срок доставки в Самарскую область за 17 дней курьером до двери Часы Советую.
The friend is very pleased. The goods are capital, the parcel is delivered quickly, the store needs to be trusted.!!!))))
Excellent product. Of good material, by the value I thought it wouldn't be like the photo but it's just as it looks in the photo from the store. Perfect for gift.
Beautiful watch, it's second time custom, comes good packed, adjustable strap, very cute design I love it. Fast shipping to Chile.
Came very fast
The order came quickly, the watch is beautiful, without scratches and chips, the strap is adjustable, the latch holds.
A good watch, on a thin handle just right. Courier brought 5 days after the order. I'm happy with the purchase.
Just like the picture, classy and beautiful. Fast delivery to Nigeria. Kudos to the store
Arrived in excellent condition
piękny zegarek , bardzo dobrze zapakowany . Ale mam jedno ale, przy zapięciu jest mała skaza. Ale takto idealny dla moich szczupłych dłoni. Polecam
Watch Super! Look stylish. Delivery 2 days.
Watch neat.
Very quickly delivered, for 2-3 days by courier to home! I liked everything
Nice Watch.. i like it.
It was not tracked for some reason. It came 11 days before Warsaw. Build quality is good! The size of the dial is medium comfortable.
Super fast delivery by courier. The watch was pleased, there were similar, but a little larger, but these are quite suitable for a narrow wrist. The strap is adjustable, the second hand is present. The design is laconic, what I wanted. Thank you to the store, store and Courier. Yes, took off the protective film, the clock automatically went. There will be comments in the process, I will complement later, while I'm happy.
The clock came in three days in the Tambov region, delivered the courier. The clock is very stylish and miniature, look neat
This is my 4th order. Again everything is perfect. Again very fast delivery. Again I'm happy with this store. Recommend!
Great watch. They came in a box, everything is neat. We went right away. The bracelet is easily adjustable on the hand. I'm happy))) I recommend to buy
Liked it. The tip of the strap is neatly treated with metal obtachka. The strap is adjustable. Thank you!
OK
The order came in 1 week!!! Courier to the door! The watch looks stylish, gentle, neatly made. I'm very satisfied with the order, thank you very much to the store!!!