Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Elegant watch
Very Nice!
The product was very nice in quality. There was logistics problem so I didn't received the product in first three months. After opening dispute with the advice of store, the AE platform traced it and gave me the full information of product. the product was arrived in first 30 days. After that I received my product from my nearest post Office . Also thanks for the bracelet ☺️
Gorgeous
Very good watches, tickle clearly, the arrows do not stick, all in film, no scratches
good
Nice watch
Beautiful, delivery 16 days. Recommend shopping U this Seller!
The clock liked, came in a vacuum bag, without damage. The store put a bracelet as a gift. Thank you, nice. Delivery month. The watch does not look small, but not big. Dial 3*3 cm. The clasp is interesting, it consists of two parts. I 've never seen one like that. The bracelet is long, but not a problem, I'll take a couple of links. I'm happy with the purchase.
received
Confirm receipt, came without case, hard to resell. Thank you.
Very pleased with the product. The delivery was very fast. I will sure order more from this store. The store also added a bracelet gift. Thank you
Very nice watch according to my expectation.
seems very good. arrived fast
Very fast delivery. Thank you for the beautiful gift
Very nice delivery was fast thank you
Waoow this watche is something else i thank you very very much Seller i received my parcel it's wonderful veryyy beautiful just like exactly like the photo no difference at all it's perfect the shipping and delivery it's unbelievable very very fast order it on 11.11 receive at 18 .11 very fast thank you so so much I'm very very happy and very satisfie i 500% recommended the product store and store to everyone thanks and AliExpress and it work very well thanks i will give more feedback after use thanks
The watch is beautiful, you can not distinguish from branded, but large. My wrist is 15 cm. Small bracelet is different from watch color, it is with pink plating ..
came in well package and in good condition
Good quality and elegant recommend
Beautiful watch a little big for my hand so i removed two-two from both sides. thanks for the gift i love it and i hope next time the packaging will be better
Excellent store, and the quality of watches is wonderful 100% recommended greetings from Colombia :)
Very fast shipping. The rejoj is very nice. I love it.
Perfect and excellent
Satisfied and as described.