Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well packed, arrived super fast and the product is top. Excellent quality
I am very satisfied,???? the quality is perfect ???? ???? and the sound is clear ????. Fantastic ! ????
great product the look and feel is good the sound is loud the only issue is the charging port it's micro USB not USB C
The sound quality is great, the bass isn't too strong, but the definition of the general sound is great and it doesn't gave saturation even in high volume. I love it for the price.
Very happy with this bluetooth speaker. The low and mid frequenties are very defined and the top end is a bit less defined, but for this price still very good. Music sounds very dynamic and good. It came well packaged with this plastic packaging, well protected. I would definitely recommend it.
Great speaker, for this amount of money the quality and build design are out of this world! Great product, highly reccomend
Nice for this price. But in my opinion too many bases
Great product. The sound at the beginning seemed quiet, but then the speaker warmed up and perfectly. Delivery 22 days to the Moscow region (+). Well packed. (in the mattress).
Fast delivery .. Within 20 days to a happy state???????? I haven't tried it yet. I bought it about 20 euro ..
Very good box, because it is small, it does not even seem the sound quality it offers for its size.
I am simply delighted with this sound box! The sound is powerful and surprised me. I will still check the load time, but I am already very satisfied! I have a JBL g 2 and this is much better!
The delivery is not very fast, but acceptable. the packaging, surprisingly, very good! arrived without damage, even the box is not crumpled. Now about the column. the column is good. with such a small size, it sounds decent, there is enough bottom. I did not test the work time. So-speckled mint. thank you to the seller.
Great Speaker! arrived well packed in an inflated bag in a branded box. it was nice to unpack. nice to feel and the body of the speaker itself is fine rubberized. very compact. convenient to take with you on the road. Easily fits in your jacket or backpack pocket. sounds great! satisfied with the purchase! Shop recommend!
Enjoyed it very much, arrived ahead of the allotted time, great bass, matches the description, recommend????????
Wonderful sound box, great cost benefit
Received . Packed very well during shipment. Box has no damaged. Very powerful sound. Love it.
Please...please if you can..please ship your products through speedaf.... it's always a pain when you ship items to to ghana ???????? with ghanapost