Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mirror itself is Velcro (hooks). You can remove and outweigh on protection. Great thing. Recommend.
Fast delivery by courier to door. The mirror is much more convenient than turning back, but the mirror is remote, apparently, at its size it was better to review. I can only see if you raise your hand. I do not regret the choice, I'm satisfied.
Пришло быстро но мне не очень удобно в него смотреть
Came quickly, 500 R expensive, protective film on the mirror shoot,
Thank you!
It came quickly but it's not very convenient for me to look at it. You always have to tilt your head. No More 35 km/h
A little scratched mirror
Good quality. Thank you.
Everything ok. First class goods. I recommend ..... and as for people who say that you can not see anything in the mirror, please remove the foil from the mirror. Wszystko ok. Towar pierwsza klasa. Polecam.....a co do osób które twierdzą iż nic nie widać w lusterku to proszę zdjąć folię z lustra.
show
snel geleverd
Fast Delivery (9 days to Moscow), packing capital (blown mattress), corresponds Description. Thank you. Recommend. XTA, don't forget to remove the transport film from the mirror! I first thought that it was, and this is a film))
nickel
Купил на подарок, потому не знаю на сколько удобен. Пришол быстро рекомендую
Arrived in time. Very well packaged. The product corresponds to the description. Recommended product.
Безупречно
The mirror is good. Do not forget only to remove the film;) but a short strap. On the arm of norms, but on top of the gloves with wrist protection is already with great difficulty
The mirror is scratched, although it was perfectly packed, muty ..
В целом свои функции выполняет. Все застежки на липучках. Зеркальце отстегивается. Зеркало с транспортировочной пленкой. Поясок на резинке. Есть миниатюрный карман. Качество что-то среднее между фабричным и хендмейд. Вроде все правильно, но где-то ниточки торчат, где-то ткань покошлатилась, где-то отрезали неровно.
Excellent
Very necessary thing for safety on the road. Thank you very much, very satisfied!
Well reçu
Получил быстро. Товар соответствует описанию и фотографиям.
продукт хороший, и доставка супер советую
Shipping is fast and item pictured.