Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality top
bonitos pedales¡ espero que tengan calidad¡¡ envio rapido 20 dias del dia de la compra al dia de entrega en la puerta de mi casa¡¡ recomiemdo¡¡
As first impression I must say excellent, further feedback just them monto and make the first output
10 10 delivery to Spain in 6 days and satisfied with the product
Very long delivery, even write nothing you want
Normal pedals, I bought, tried, now I buy already the second, by the way, both times send quite quickly, about 2 weeks.
Great!
Pedals are comfortable, without Lufts, rotate smoothly. Shipping is relatively fast. The product corresponds to the description. Seller recommend.
muito bom!
Super. We went two weeks to the Rostov region. The packaging is just not really chic, not every store does so. Visually look Superski, the quality is excellent, the pedals are really large, installed but did not yet ride, I'll add a review later.
Very uniform rotation, do not compare with stock of course
Excellent pedals, look very good. Spinning without effort. The leg holds also well, nothing prevents.
The pedal is very good! Like enough material, appears to be very tough
Cool pedals. The bearings slide perfectly, the leg is fixed, the view is cheerful.
plus qu'a essayer
Педальки зачёт, пока не разбирал,что бы проверить,в натуре там три прома или пиздеж. Легкие, не люфлят)
Super recommend, arrived very fast here in Brazil. Both the bank as the pedal is super light, very beautiful and excellent quality. Congratulations.
Питер, Пушкин. Дошло примерно за 2 недели, для меня это очень быстро. Качество нравится, не маленькие в размере. Вращаются легко и приятно ехать, никаких люфтов пока нету. Немного непривычно с высокими шипами, но после некоторого времени, наоборот воспринимаешь как комфорт (подбирать обувь). Прикручивается только шестигранником 9мм, ключом установ и снятее непредусмотрено. При установки обратил внимание что шестиграный ключь не мнёт грани при сильном зажатии шестигранной гайки оси педалей. Продавца рекомендую. Педали очень нравятся, посмотрим на дальнейшую эксплуатацию. Дизайн на высоте и придал велику лучший вид. Большое спасибо.
Normal pedals, leg hold well, twist easily, made neatly.
Great pedals. Comfortable. Industrial bearings are generally fire. Their money pedals are definitely worth it. In the store brand pedals not in 2 and not 3 times more expensive will cost
Very good grip, large tangent plane with the shoe. Well packed for transportation.
Product equal to advertised, fast shipping, perfect packing, pedals turn very soft, good communication with the store.
Great pedals! Rotate easily and without overflow of bearings. In the hand like a monolith! They seem very strong and strong. Came exactly as ordered. The box is absolutely not remembered! Packed in an air wrapping thick layer!
Same as again, but this time better value but fast shipping and very formal store I recommend seller
спасибо большое, в хорошем качестве пришло, все супер!