Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little small on my big bike, but I love the colour!
Натягивается туговато. велик вошёл, никаких проблем не возникло.
Excellent! Everything matches
All clear like Again
27,5 wheels fit perfectly. Shipping fast. One put on Inconvenient
2 days delivery to Moscow region. At first I did not understand what I was brought, thought-some huge panties Then I figured it out. Cover L sat perfectly on the bike 29 wheels 19 frame. Recommend.
Super fast shipping
Free fast enough. The product has arrived in perfect condition, it is stretch fabric don't waterproof, therefore in case of rain does not protect. Anyhow is very good and durable enough.
Perfectly fits my 29er. Thanks!
All OK. Sewn well. Already 3 PCs I bought it.
At 29 stretched, but already with difficulty, you can tear
Perfect size L cases fit perfectly on 26-and 28 inch btt wheel bike
Fast delivery, up to NSC in less than a week, the only thing, though three days could not with the courier to dock, but it has no relation to the product or store. The cover stretches well and quickly enough to pull on the bike. Everything corresponds to the size.
Tal cuál
The cover of the material of the type of likes, stretches, the unpleasant smell does not have, the hole on the edge is treated with an elastic band. The order is satisfied, it came in 2,5 weeks together with other small orders
Came in 2 days. The cover is good but not very thick. Barely pulled on 27.5 rollers. It will be more convenient if you lead it will hang TC keep led and pull on spinning wheels such a pleasure. Advise
The cover came sooo quickly, received from the nearest postmat (very convenient). To pull the cover, it took some snow, but in general, everything was well village. Wheels 26 inches in diameter. The threads did not stick out, but found a black spot. It does not bother me, but perfectionists let it mean)
It's hard to put it but it's nice, I recommend
Super quick delivery, exactly as described, very happy
Great for 29 cm wheel
Perfect fit, keeps the car clean. I recommend this product!
looks great, thank you
Not think copper very the bike, sewing looks that will not last for long uses and a little tight for my bike T56, but meet the described in Purchase, overall, satisfied. Not taxed. Took the Postal Service also!
Прикольный чехол. Хорошо тянется. Сидит хорошо. Брал на два велосипеда, одел на зиму пока только один. Перед надеванием рекомендую хорошо помыть транспорт. Повесил на крюк на стенку. Меньше стену будет пачкать и пылится сам велосипед. Доставка в районе месяца в центральную Украину. Рекомендую
Super speed delivery. To Vilnius in 15 days