Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are super, the store is a class!!!!!!!!
Norms
Cool mirrors, I recommend to buy
There is nothing to describe, my wife liked it, they stand hard! Come whole! I recommend and the goods and the store
Quality corresponds to the price, sent quickly, went a long-63 days. Slightly small for a normal review.
Very comfortable. Thank you for the great packaging.
Everything came quickly. The goods are good. Thanks for the second pair. I put on the bike and myself and my son.
The top ,superb
Thank you friend! The package came in good quality! I put five stars!
The order did not reach 3 months ago
Delivery in 2 days in the Moscow region, in pupyrka, mirrors whole
Mirrors came in 6 days (in the Samara region) express delivery, worried that they will come broken, because. There are such reviews, but everything is fine, were packed in a poperka + celofan-package. Fully correspond to the description, as on the site. The store is definitely set, everything is fast and clear. On the bike already put, but still did not go. The mounts themselves are tightly enough to fit the steering wheel (22mm), the plastic does not seem to be brittle, let's see how much is enough. The goods, delivery and seller are satisfied.
Mirrors are cool, look at the bike perfectly, but they almost do not see anything, use more as an accessory for beauty
зеркала хорошие мне понравились пришли очень быстро спасибо.
Отправили быстро, доставка тоже быстрая. Отличный товар. Ездить стало намного спокойнее - рекомендую! Большое спасибо!
The goods had to be received at the other end of the city ((
Mirrors are good, installed quickly, the glasses are simple, without sphere, delivery in Moscow 2 days
Very fast, packed well. No complaints
Заказ доставлен курьером ксэ, товар целый, установлю дополню отзыв
Fast shipping quality product
The parcel received in 24 days. Mirrors fire. Large mirrors and sorry that only the clamp is plastic. I'll go to work tomorrow and check out the mirrors in action.
Very good article, don't wait so long, app 1,5 month. Very good quality recommended!
Quality mirrors. On the steering wheel from the pipe 19- 22mm. Diameter.
Excelente
Received the mirrors in 2 days in Portugal, from Spain. Bought on 26 and received in 28. The mirrors are of good quality, and am very pleased. Recommend the store.