Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item shipped in a timely manner and arrived in good condition. Good job!
Norms, the size of the fastening on the steering wheel coincided, lucky. Delivery to Ekat week. Like metal
Shipping fast four key
mooi
All as the description. Next quickly. Recommend sprzedaecę
It is a very good product and meets the needs, fast delivery, received the product for sure
received item
So what is firm とどき. とどく up to one that you take one. Skull and Shin--because there was a しょうが おもい with No.
Goods with marriage... The store said that this does not affect the work (one single weld, and the one through Jo ..) opened a dispute and returned some money. Thanks Ali... only for this I put 4 stars. Not recommend
Excellent material❤
Very fast delivery
ok
The product is what it looks like in the photo but it is for super wide glasses. I wanted it for my daughter's bike but it's too big for all the glasses and bottles we have.
Fast delivery. A+ store. The item looks very strong, but the welding is a bit ugly, but its absolutely OK for the price
Convenient for tea, cappuccino, latte .. And other bulk cups.
Look סבבה, still no חיברתי. Bottle of quantigo T fitting
Quality Steel with rubber payers
Nice :-)
well made and large enough for cups of coffee
Sent on time. The whole thing. Complete set. Put it down, fixed it. On the steering wheel fatbike did not stand very comfortably. Mounting more on the usual steering wheel. The ring is pretty big. It's for a big glass and not coffee, but soda. At 0.5 somewhere. But in general, I'm happy. The steering wheel has become even more pitiful.
It was quite difficult to install it
Delivered in 3 days to the point of issue, looks good, according to the feelings of metal something typo silumina, easy, but it will work, it will be possible to move when how not to crimp the bolt, time will show, there is no brand badge on the stand.
Product as expected and fast delivery. Also, note that the holder is good for large cups.
its ok ,i take my money back
Great