Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thanks
happy
Бесполезное приобретение, пропускает воздух.
Not high quality, cheap price
Complies with what is announced
I did purchase 4 pairs green, but 1 pair and a unit of another pair were not working. This amounts to almost 40% of my green color request. I bought other other colors also, among them the color red, and a unit also not worked. The color blue came all working. This time, all products in general came pretty badly packaged, and I do not say the packaging for posting in shipping, am talking packing of pininhos even.
Funny kid on the bike. He likes it. Sold nrmalny, sent quickly.
good item
EXCELENT !!!!
I bought several pieces and they all work besides I got the product in 20 day s, they already come with batteries in the day don't look very good but to roll at night they are excellent
unfortunately one came broken...
Just perfect! Fits good on the ventile and give direct light. Top!
I ordered it for the second time. I advise everyone. True delivery is very long
quality is good for price and came as expected
Product as described in excellent condition thank you very much
Very happy with product, fast shipping and packaged well.
thank you, excellent goods, easy transaction, excellent packing, ship fast, good communication, recommended, AAA+++. The goods as described.?
Excellent! Fast shipping! Thank you.
Exellent perfect
I love them Really Good and Fast.
Wonderful like always!!! I order here 4th time - everything is exellent! Thank you!!!
Good quality! Shipment is fast!
The product is as described, works well!
EXCELLENT! THANK YOU!
Same as the red ones Batteries sat down immediately, but another to expect was stupid