Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery to Peter 3 weeks
Excellent. Elegant, wide, light pedals. Still tight, but it's always like this. Packing is cheap. But it doesn't matter. Everything came intact. No spare screws. But it's not critical.
Good flat pedal. Six pins give plenty of grip.
Pedals are excellent, ordered a Prostock, but silvery. I use the same black for about 2 years, there were no problems with them. The only black anodizing led to the sun on one pedal and became brown. Now one pedal is black, and the second one is brown. Catal is not rigid with a weight of 72 kg, but on them and it is written XC-pedal. The store is excellent, he did not order it for the first time. Recommend.
Looks great. The bearings are great. Come in a couple of weeks
Pedal fire. Thanks for the fast delivery.
Excellent material, super recommend
Perfect, quality thing, I recommend, take and not think, I recommend both the store and the goods
Excellent product and service!
Great pedals for my ATV! The quality seems to be good, to see in time.
<2en> a very good quality product. Fast delivery. <2en> thank you very much for your interest in the store.
I take it for 3 bicycles.
Good store
They're very good pedals, they bring replacement pins and have great overall quality all excellent service, shipping was fast! The downside is they're kind of heavy.
Very good. Had already bought before and acquired another identical. Recommend.
Excellent article!
Very good product
Perfect
Delivery 4 days, straight to the apartment. And the spare spikes and the key put. Spinning a little tight, but it's new and 4 bearings. I think they'll work out. I recommend definitely, one delivery of what is worth.
Nice Product. Good Quality
Adhesion sense is very terrific Arial's may be different
kozackie lekkie dobrze wyglądają na rowerze no i o niebo wygodniejsze polecam
Light and beautiful
Arrived at my house in 12 days, solid material meeting the specifications described, lack of proof