Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excelente
Very beautiful item, even better than in sample images
Everything ok
Correct store
The watch really looks cool, the photo is attached. There are difficulties in using, but not significant. Came in 3 weeks, no problem. As for quality-I will complement the review as the clock is used. In general, satisfied, let in reality they look not so beautiful, as in the picture (for this marketer and gets his salary)
I have not received order because changed address. Return to Home Country tracking included as object destroyed
The watch is even more beautiful in person! Super worth every minute wait. Exceeds expectations, thank you! Loved, super satisfied
Great product, arrived very well packed and in perfect condition, took 12 days, very fast.
good store
The goods received. the store is very much thank you well put 10 + Thank you for the gift. i will stay your customer
Good quality and attractive more beautiful than shown in photos. It’s automatic watch, doesn’t need battery which is spectacular. Highly recommend. Delivery to NZ within 3 weeks.
Super Watch and by no means looks cheap very recommend it. I highly recommend the store Super Communication and despite that first watch not doszedł, and was sent back because listonoszowi not chciało to leave awiza, this selling great is retained and turned over half the watch, though not have to because it was not his fault.
It arrived in good condition thanks to the store
The watch came during, packed well, corresponds to the description. Thanks store
Very cool watch! Look very cool
The order went exactly a month, was tracked all the way, a good box, a beautiful clock (although I appreciate more reliability), a thick plexiglass, made qualitatively. The bracelet is of course shit, but for the first time it will go, then I'll buy a metal one. Carefully! After reading the instruction, I started and they earned)))) I will use and unwrite how much they were enough.
I am very pleased, product advertised and was very fast
Good product and fast shipping from the store and packaging of the package in a good way, I recommend this store
I really buy a lot from Aliexpress, except for two small parcels that have never arrived at the destination. I am really very satisfied with all the articles. Thank you. Good day and good weekend to you. Alain David
Beautifully wyglada. Recommend. Fast shipping
The clock box material is very good. It works properly. The material of the belt is synthetic still for the price is excellent purchase. I'll upload update after a while of using it. At the moment everything is fine, I recommend the store.
Igual que en la foto. Muy contento
Normal hours, let's see the time. In appearance-cute. Delivery 1,5 weeks.
super