Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très belle marchandise n'hésiter pas
Fast delivery, convenient bag. Thank you, everything is fine!
The order is very satisfied. in the basket I drive the cat, it's convenient) I like it) the cat is not yet very) I'm not used to going anywhere. But for the second walk already more lively looked around during the trip. quality is good)
Товар отличный. К сожалению оказался немного бракованный. Небольшая примятость на ободе, причём до транспортировке (упаковка была целая). Продавец отправил его дополнительно отдельно.
looks nice. did not try on bike yet
I advise convenient
Looks wonderful
The bag is gorgeous. Withstands weighing 8,5 kg. The first attempt was not very successful, a basket under the weight of the dog progibalast Lo wheels. But then we tightened everything tight and made the tilt angle of the basket higher and here we are already rolling) it is very convenient that the bag can be removed and pressed.
The bag corresponds to the description, the quality was pleasant!
Excelente producto, lo compré para pasear a mi bulldog francés, es genial y a su medida.
OK
Very good quality product, very well packed and fast shipping. Very satisfied with the purchase. I recommend the store.
Modele identique a celui qu il est venu remplacé pour un prix, a mon avis, beaucoup plus avantageux. Rien a dire pour le moment, il faudra voir maintenant a l usage
Very fast delivery, literally 4 days! There is a small smell, but I think it will quickly fade. Installed on the bike without problems.
A good bag, top for your money. Fast Delivery
Vraiment très beau et pratique protège bien de la pluie. Madame est très satisfaite et je vais en recommander un pour moi.
Super practical, easy to install, and solid I am delighted :)
Wonderful basket!!!! For a dog and products of anything)))
Oochen was difficult to find a normal and inexpensive basket on the steering wheel. And that's her! I do not need to roll animals, but take a couple of bottles of water for children, a couple of jackets and a light bedspread for the beach-the most it! Potatoes carry in it will not work, the Mount is likely not to stand. The size of the basket really liked. Not big, not small. Quality is excellent. Inside there is a pocket with a zipper and front pocket without a zipper, but deep. On top of the basket is closed with a cloth. Things will remain clean and, perhaps, but not exactly, dry in case of a small rain. In the Nizhny Novgorod region Delivered days in 3 or 4 to the door.
great product. had to adjust the brakes handles but it still good for me.
Looks good. I came to the nearest Pyaterochka. On time as promised.
As in the description. Fast. The cash register is six... until it put, it's cold.
Basket is super. Fast Delivery (5 days) quality as in the description. On the day of delivery tried, 3 hours drive, Dog 3 kg. The dog is happy, and we're great. The mounts are kept well. Photo Post later
Dog weighing 6 kg. He's doing great. Sewn tape with The carabiner inside the basket, hooked the train to pull down and could not jump out. At first I dug out, then I calmed down and even lay down.
очень быстрая доставка, в понедельник заказала в пятницу получила. классная корзинка, легко крепится на сам велосипед. вместительная, из качественных материалов. пять кг точно выдерживает, проверено)