Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery took a while but i am very satisfied with the quality of this item.
Delivery is really fast. 2 weeks to Omsk.
Protection of the lock from water does not work. After the closure remains a slit
It's great, very good quality, see when you try it.
Convenient case, qualitatively made. Delivery is not very long
Order was come on time. Good quality
Arrived and delivery times right, good packaging and intact and perfect. Lovely handbag for kickboard spacious recommend good store accurate and attentive customer thanks to the seller and Aliexpress thanks
Excellent product price list. All in all, about one month to arrive goods from China.
Hello! To Samara has arrived days for 10, after 5 post, but only all the crumpled, not nice, I will ask for payment
All right and fast
Super fast shipping! With the store did not communicate for unnecessary.
Product is excellent and fits perfectly to my scooter, multitool is amazing.
fast shipping, good quality.
Fantastic, highly recommended
прекрасный продавец!Товар соответствует описанию,еще и подарок.Спасибо!Очень рекомендую продавца.
I love the quality and price is reasonable . I love it!
As descrito good condition
the bag is looks good and nice..recommended the store
Fast Delivery Good Quality
Comfortable handbag, the length of the Velcro is enough with full.
Perfect for my Engwe Ep-2pro⭐⭐⭐⭐⭐
Very nice bag with carbon appearance, fast delivery, a pity that the zipper of the two boxes are difficult at the top corner, otherwise nice item
very good
Ordered jul 1 via epacket and received jul 23. Great price with tool included set. Tool is metal and feels solid though wish that each piece was a bit more rigid so that it wouldn’t move when using it. Been using the bag for over a week and it’s been great! Sturdy, holds its shape. Durable zipper and straps. Haven’t checked rainproof but seems like it should be. Contacted store who was helpful.
ok :)