Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool bag, my husband is happy. Quality is excellent
Fast and neat package. Excellent Product, faithful to the description. The rain rushes on it, no trace of moisture inside. I thank and recommend the store.
Before St. Petersburg 4 days, took in five
The first such bag, compare with nothing. In general, I liked the thing-it swings a little at the swing, but it holds tight, it's convenient to open/close things (if you do not think about about about about you can tighten the straps if things are less. Volume with a margin (took 10 liters). The mount for the lanterns did not fit me, but the lantern climbed on the seatpost under the bag. There was a spare camera, two sweaters, bars and PR little things and a place still remained. In the rain did not check, but it seems to carry it not very much. I would like more pockets. Delivery is very fast.
The bag has quite quality. The hold is pretty good
Good material and perfect to wear the basic on the bike without bothering
Product as ad and arrive early
super
I had already earlier bought the same bag for my wife's bicycle. Since we were very satisfied with it, I have now also ordered one for my own crossbike as replacement for an older seat pack, which was already quite worn. It is ideal for a day trip - for bike packing on longer tours it would be too small (10 L), however, on my "travel bike" I am using "classical panniers" anyway. I would recommend this seat pack. Delivery was also rather fast.
Long enough drove in the RB, packed well, externally everything as in the description (10L), does not stink
Very good quality without testing
For the best price impossible.
Satisfied, did not communicate with the store.
Super fast, like in the picture.
Fast shipping.
Everything is fine, delivery 4 days to Kaliningrad, brought a courier. The product corresponds to the description. Put on the drive, everything is super. With the bag has not yet gone, as I'm waiting for the front. I recommend the store and the goods.
Excellent quality, fully recommended
very very fast shipping. I was surprised
Ordered the biggest. There's no talk about some hydro protection. But everything is sewn qualitatively and half of the luggage
Super thanks to the store. Excellent quality.
I came even earlier. I drove her to 2 four hundred. Its functions are performed. It is attached fairly firmly.
Nice bag. Description corresponds. It does not hang well. The parcel came quickly.
Great product.
Very fast delivery and very good quality product.
Nice bag. I'm buying a 2nd bike already. :-)