Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To the Nizhny Novgorod region 3 days, Super delivery, to the door, everything is whole, I order already third, but I will. Friends will see and also necessary. thanks.
I received the order, I came whole. It's good.
All is well!
The goods went 2 weeks, originally, as paid, Logistics Department changed my shipping address. When communicating with the store, from the beginning I was accused that I was wrong with the address of my decree, but having provided initially a photo of the goods with my address, the seller was was As a result, the goods received a store at the cash desk in the "Pyaterochka". Everything is whole, everything works at first glance, but in fact I have not tried it yet. I'll add it later.
Fast shipping. Packaging and contents are whole. Everything is in place. The material is not flimsy. Recommend.
The second time I already order, the goods are super! Super fast shipping. Thanks store
Just a beautiful toy for the kitchen (((I did not really like to use it. Normal grater faster. And so in itself quality and good. But for me, such money is not worth it. Maximum rubles 700))) with the store did not communicate-there was no need
Товар поступил очень быстро, оплатила 25.08.21, а 04.09.21 он уже был у меня в Ямало-Ненецком АО (заказывала экспресс доставку). Всё хорошо упаковано, тёрочка целая, никаких недостатков не обнаружила. Натёрла два кабачка и две морковки за 5 минут, без усилий, мыть легко! Жаль, что раньше не купила её, это огромная экономия времени и шикарный результат. Долго не могла понять, как её закрепить на столе, пока не прочла вопрос-ответ, нужно крепить верхнюю часть к нижней (к основанию) прямо там где она должна стоять и в момент щелчка происходит прикрепление к поверхности. Продавца и товар 100% рекомендую!
As always, everything is fine, I order the fourth, familiar
Turk looks good. To Kazan delivered by courier in 5 days from the date of order.
Овощерезка шикарная. Овощи на борщ были нарезаны за 5 минут. Со старой тёркой всегда руки в порезах были, а здесь всё безопасно. Пришла за пару дней, не ожидала, что так быстро. Спасибо за такую классную вещь.
Very convenient for salads
Excellent grater store recommend
Unfortunately the goods did not receive, the money was returned
Everything is good, it came quickly, everything is whole, workable, my wife liked it, definitely product and store recommend
Delivery fast, goods quality, packing good.
Excellent thing, packed well, it came in time. Seller recommend thank you. Description exact. Will save the manicure of any mistress.
I bought the second one for my mother. Great piece
I ordered a second mother for the cottage. Delivered quickly, everything is whole.
Thank you. It's all right. The whole thing.
The goods came in a box, well packed. Knives are very sharp. Only to the surface of the grater I do not stick. Tried on different surfaces to put, to no avail. As a result, you have to rub and keep it extra, it's very uncomfortable.
In appearance qualitatively, we will try to use, everything has come
Excellent thing took purely because of the carrots when the wife asks to rub for roasting or for podraiski quickly convenient and easy
The box came crumpled, but inside everything is whole. Goods as in the picture, works well, knives sharp, carrots rub quickly and almost without effort, I'm happy!
Доехала быстрее, чем ожидалось. Крепкий пластик, качество отличное. Пока в работе не проверяли. Комплект полный. К столу присасывается очень сильно))