Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the second chance I give this watch brand, TPW, the first was disappointing because the watch was defective and the seller didn't want to know anything. Let's see if I'm lucky with this one. It took 20 days to arrive. Spare battery????????
easy to read. only bad thing is band. Its too stiff
It's super, the numbers can be seen well, the packaging is very good
These watches are really waterproof!! I have already bought several of them and no one has ever complained! TPW official store
From the time of departure and arrival at the destination, the time on the clock is correct (3 weeks). Large wristwatch with a huge digital scoreboard (very suitable for elderly people with low vision). I did not check the water permeability, it looks good.
As the description, perfect and very careful packaging, screen and very large digits
Clas came in a ball better than in a box, the time is set to run 12 seconds. I was already buying such a watch, I fell from the Moto, I drove 100 cars into a downpour, Shol 90.100 did not break through the rain, so I took the same ones.
In the photo is a comparison with a regular watch. slightly bulky, but the size of the numbers makes up for this. Very convenient for farsighted (from + 2 and above), who do not always wear glasses. You can see perfectly. Drawback-the strap will not last long. It is necessary to write out a spare, if any. Overall I'm satisfied. I recommend it. PS. With the clock comes a spare battery.
Everything was OK.
I'm old, that's what I need. Thank you very much
Watch built quality good, delivery fast. Thank you.????
The clock is normal in principle. The belt is stiff. When you do a little brush at 90 degrees with respect to the hand, the buttons are pressed, which is very inconvenient. The watch itself came in an inflated bag. There is an instruction on the Russian. Put in a spare battery. military strap.
The product well protected in its envalage arrived in excellent condition
Waterproof swimming pool 100% seller recommend
Excellent very good thank you greetings????
I'm fine with everything.
Great watch. Like it very much. Plus battery in stock. I'll rekamensk.
Beautiful men's watch, large dial, were with batteries and even show the exact time! Highly recommended!!
Sunt foarte mulțumit cu cesul dat. Recomand.
Very good size