Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent compact pump, the ball pumped for a minute, iron, looks reliable, with a bicycle has not yet tried, then I will add a review) in the kit several attachments, recommend
Small but does its job. Very convenient for unexpected
The pump looks good, but when used, the plastic stock broke, apparently, got caught with the marriage. Be careful, work in gloves, as my hand sits down. The store entered the situation, and offered to return the money.
The pump is very compact. Shakes well and quickly, despite the size. Just when I ran the wheel.
Works well, thank you
It's arrived in 2 days. Looks good quality, long 15.5 cm
Come quickly. In the area of 2 weeks. The pump itself is light. For its size is great. Practically no resistance. The barometer did not work at all, but the store returned most of the money. Frankly, even if it worked, it is almost impossible to determine exactly the pressure, because of the very large range at the scale. I advise you to take without a barometer.
заказал 23.08. получил 26.08. курьером. маленький, влез в подседельную сумку и в трубу рамы (как вариант). качает. как страховочный насос как раз. вес 80 грамм. в комплекте не было иглы. доволен.
Pumping. Size suitable to carry good
I had a problem because it took so long and they switched me to another model without problem s.
super quality
Excellent!
Good product identical to AD, could have a course of your rod pump…
Both very good quality items
Excellent Product very light small comes with support to hold the frame and with screws, and with Velcro to stay secure, filled my tire 29 , 2.20 quiet I recommend
Arrivé très rapidement en France. Très beau produit, compact, léger, solide et efficace.
The pump pleased, is able to pump the air spring to the required stiffness. The hose tip is universal for different types of golds (subject to the presence of an adapter). Mounting to the frame is strong. Appearance is excellent! The pressure gauge is a retractable scale on the inner end of the hose. Works (informative) only on pressures over 1 atm. I took for feta, so at low pressure the gauge does not work, but it's not critical to me. Yes, delivered to Peter literally in 4 days!
Delivery is fast, quality is good. My bike is so happy ;)))
The pump is good and I've already tried it. Obviously being a mini pump you will have to force your arms to inflate the bike, but in an emergency it is very good. Negative: it opens easily, it does not stay closed fixed.
ok
Great pump. It's much calmer to ride now.
Okey
I don't get the product due to delivery problems locally, but I got the refund, very honest store
Normal small pump. Drove for a long time, but this is mail.