Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described. Fast shipping
The store and the goods are happy. I recommend.
Fast delivery! Blender exactly like described. However one rubber on the bottom delivered missing. Could you send me just a rubber? Cannot find a page to connect the store..
Доставили очень быстро, все в целости. Вот только вилка у прибора китайская.
Excellent quality and service. As described. Definitely a happy customer. .
Delivery to Murmansk 8 days service IML, works well, I have been using others for 15 years, I hope this one will work for a long time, checked, not very noisy, but it turns on a little wrong, like my other one, 5 +++++++++++++++.
Everything is super, already tried. Seller recommend.
Finally, the parcel came! Very long and did not track at all! But the store answered the requests and calmed.
Got very fast even 3 days earlier What the track was showing. I have not checked yet but I look at everything in place. The store is very responsible and responsive to all Questions quickly and by the day. I am pleased.
Delivered quickly, a good blender
nog niet gecontroleerd maar is binnen, update volgt. mooi ding als die goed werkt
I ordered the second, as a gift. all working, in the kit all as in the photo. delivery is very fast. the blender is very satisfied, the noise is very good.
I 've been using it for over 1 month and perfect. Fast Delivery
I didn't get anything. There's nothing in the mail. And now what to do? How to open a dispute? Ordered on November 30, 2020. Sent 2 times! And as a result, I have no blender
Excellent delivery to the doors. They did not communicate with the store. Description corresponds. The only omission, there was no adapter, for our happiness in the house there was an adapter. Checked in, works.
Ordered November 11 brought the courier on November 21. Everything is clear))
Great!!
The store is sociable because something was not so returned to Denga.
Sent quickly. Delivery from Russia three days to the door by courier, complete set, all the whole, the quality is excellent. I take the second one such a bug, for a smoothie the most it!.
The order was received, did not please the packaging box. Not for gift, simple Kraft cardboard. But in general, it should be good. In the outlet inserted, works, but on the products has not yet tried.
I waited for my parcel 7 weeks, otherwise no problem with the mixer
So far, so perfect. Let's see how long it lasts.
Thank you
The order came bullet to Rybinsk yar-5dn packing strong goods Super yes still present-strainer very necessary thank you!!! Team well done!!!
The product came quickly, the blender is good shingle, whisks made smoothies I recommend this product.