Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Внешне качественная, пришла быстро, пока не пользовалась.
Super equipment. Very helpful in kitchen. Ruggedly made
Delivery is very fast, I recommend the store, everything is super in appearance, I have not tried it yet
Mandolin. Good quality. It looks strong. I'm very well wrapped.
It is a good product the superb quality
I received a parcel with a grater. The store packed very well, in a durable shock-absorbing package with air pockets, by the type of those in which cartridges to printers are sold. The cleaner with teeth, for the cutter clamp, is attached on the inside of the lid. Product and seller-I recommend.
Knives do not hold at these vegetable cutters, and so norms.
Guys, she's really cool. Order, you will not regret. The quality is excellent.
Nagyon elégedett vagyok!
Получила сегодня заказ. пришел очень быстро. все целое. хорошо упаковано. качество классное.
Fast shipping. Delivered by courier, all whole, but there was a split of one tooth on the bars. Agreed with the store on reimbursement of part of the funds. The quality of the average there are burrs and underpass latches that do not interfere. A small refinement with a stationery knife fixes everything. Also, it can not be closed normally when the grill is installed, here will help a small alignment of the straight screwdriver blades grilles. In the rest all is well, the plastic is strong, the blades are sharp.
Goods came with damage, cracked container, no second gasket from the bottom of the container. Opened the demand for a refund part of the amount.
Tested only blade straight and cut cucumbers very well.
I'm delighted with the goods quality, delivery is super fast. The courier brought it home. Everything is whole, everything works
Goods received. One box opened, everything is fine. Two others as a gift, I will not open it. Thank you store.
All excellent order came quickly, delivered by courier directly to the place. We're coming.
The parcel came boxing burst .. The goods themselves are good blades sharp. all as in the description.
Пришло быстро, удобно режет, в общем удобный инструмент.
In the kit there was no cleaner. The blades are sharp. Cuts everything perfectly!
Everything is super!
Turk's good. My wife liked it. To Voronezh three days the packing is not crumpled. In appearance, it does not stink qualitatively. I haven't tried it yet. You can take it.
The best purchase for the kitchen! Cool and useful thing.
The box came a little crumpled, but everything is in place, everything is fine. Thank you
Everything came in integrity, fast delivery from Russia by courier. thanks to the store, in fact, I have not used it yet.
Delivery to the "Pyaterochka" took only 6 days, since the payment of the order, received at the cash register. The Grater of excellent quality, the knives are very sharp, with raw vegetables managed without problems (on cubes, too, cuts well). The grater itself is made of durable plastic, in a transparent container, from below silicone inserts against slip. Came in the original packaging, without damage, in full configuration, all the details were separately packed in bags .. I am very satisfied with the quality of the goods, the excellent service of this store and fast delivery. Thank you!