Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Velocomp class! Large screen, many functions, without unnecessary wires! Checked the distance of 45 km. By the bike computer and via GPS in the phone all clearly meter in meter. Buttons touch respond normally, drove in the rain as well as norms. Minuses have not yet revealed.
As in the description. In 2 days at home with shipping from Spain.
sempre respondeu as perguntas rapidamente vendedor muito bom, muito bem embalada
Quickly and clearly. I had to deal with the instruction, and so top. Only China smell from the box is straight very strong
good
At first, the store sent the parcel not to my address, I look at the tracking-it is received, I write to him, he apologized and sent me the same for the same day I'm happy with the product, the display is well read in the afternoon, the settings are clear, the installation is simple. So 5 Star
Arrived fast, good product, no customs duty in my country! Indicate!!
Did not immediately write a review, it's good to protest the device and that's almost 500 km later. Mileage on the Gornik can definitely say-an excellent comp, all the functions work, there were no special problems in setting up. There's a lot of videos on yutuba to set it up. Correctly measure the length of the wheel circumference and will be happy to you. I can only wish the auto-start, but I'm probably picking up already. In short I recommend, the other day my son ordered the same.
Produkt zamówiony 07.05.2021 dotarł 25.06.2021. Przesyłka zapakowana dobrze- koperta bąbelkowa oraz opakowanie licznika owinięte "powietrzną poduszką". Produkt spełnia moje oczekiwania i wygląda na solidnie wykonany. Baterie zawarte w zestawie (2xCR2032). Dalszą recenzję będę mógł wystawić po dłuższym użytkowaniu. W 100% polecam sprzedawcę jak i przedmiot
Excellent bike computer, everything works, easy setup and installation
упаковка на высшем ур
muy conforme
Fast delivery, the goods correspond to the description, qualitatively packed.
Order received, thank you!
Top top! Very good product!
Packed on a conscience, I think that such damage if it is specially possible. The computer is not bad, I like the version with the buttons, so I ordered it. Instruction in English, but there is no size for 29 wheels, you need to find on the Internet (just Google the length of the circumference of your tires). The most important reason for buying such a computer is a convenient fastening. In principle, for your money an excellent thing.
The goods came well packed. Thank you very much to the store.
Delivered in 14 days
Delivery is long, works normally, long updates information on the Ekran (wireless) temperature shows incorrect. On duty mode displays time, date on the whole screen... Xs how long will the battery last. All batteries are included. The backlight turns on the button.
All right
Beautifully packaged, quickly came to Brazil, but the post here are absurd lengthy. In my city arrived 18/05 but today delivered 24/05. Called and was working, but have regular times and suit the rim bike for kilometragem correct. We will see if work straight after installation on the bike. The product came right as detailed in purchase.
Computer's good. Instruction in English.
Product meets the specifications of AD, well packed. Now will test. Arrived within 13 days
Goods are quality. Fully corresponds to the description. The store sent the parcel on the day of payment. Track number was tracked. Delivery to Minsk took 21 days. I recommend to everyone this seller. I will continue to order from him.
All good