Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Годная сумка, тачскрин телефона и сканер отпечатка работают через пленку (пока новый).
Nicely and solidly made pannier. Phone operated without any problem. Mount to the frame as przyklei the rubber washer holds very well. Latching mechanism without clearances, easy up wypina. It seems that for wybojach possible is movement cross. Definitely zaczepiana for permanent trójpunktowa pannier less prone is for this type of vibration. For it this can take with the whole inside inwentarzem for ice cream. Recommend goods and store.
Пришло быстро в Украину Луганская обл. около 2х недель, все вроди целое и соответствует описанию. Качество не плохое. Пока не прикрепили, позже дополню отзыв
It was a little crushed when I arrived, but I can still use it. Such delicate things should be put in stronger packaging.
Top
Fast shipping, good product.
A very practical and well-made product. Very good workmanship, contact touch with phone bezproblemowy, fixing stable. Pokowność wystaczajaca for small items which przeszkadzają in pockets while driving. Highly recommend dostawce and product :)
All compatible with description next time
Bag quite large and that fixed rather of course the frame of the bike
Hi I like this very good I Aguante I had the problem with a q had the zipper broken but the other two are holding on. Now I'm in dispute over the q has the broken zipper I hope q answered fast thanks all very well
Great quality product! Arrived fast!
Great product
very fast delivery, bicycle bag is OK
good
для моего s21ultra маловато окошко.
Great bag. Got up super. Quality really liked) for the second great I will order)) Thanks
More than that, really.
Is OK, cool bag. Recommend as fast delivery. Recommend
Доставили за 3 недели в Подмосковье, посылка отслеживалась. Пришла немного помятая, а так упакована была хорошо. Соответствует описанию, всё понравилось
Good quality and all the fastening material provided
A lot of good stuff. Do not take the priches of Kato Karam, the latch is vastly drawn and in the time of eating the DOST. My phone se pobira is zadedno with the Xperia Z2. And in the light of the time in the entrance CE are cleaned with a touch of neshcha, Kato bottle for the spocan gum, klyukov and others. Stable. Phone MOGE da se comandwa and prez transparent prozhorche otgora.
A very good product and just as it comes in specifications and photos. Shipping was very good, fast and excellent. I thought it would take a long time, but no. Thanks to the store, suoer well.
Satisfactory quality Conform to the description Perfect for a samsung galaxy S7 + 1 extra battery or small wallet
Super!
Great bag, posting. Took 21 calendar days to get inside the bay.